Transport Intake Specialist

Our benefits package includes:

  • Medical, Dental and Vision Benefits
  • Life, Short/Long Term Disability, Accident and Critical Illness Insurances
  • Paid Vacation and Sick Time
  • Premium pay for holidays
  • 401(K) with employer match
  • Tuition Assistance to obtain your Paramedic certification/license
  • Updated free uniforms

Under the supervision of the Customer Solutions Center Manager, the Transport Intake Specialist is responsible for answering all incoming calls, both with external customers and internal, to Butler Medical Transport utilizing a multi-line phone system. The primary function of the Transport Intake Specialist is to provide superior customer service, while inputting sensitive patient information provided by the caller into the TraumaSoft CAD System. The transport intake specialist will maintain performance consistent with established metrics provided during training. Equally important tasks will include intaking paperwork, making payment arrangements for customers, successfully documenting, and assigning pertinent transport/patient information (e.g., priority, level of care and proper level of crew required for transport.)  


Roles and Responsibilities

  • Read emails daily and respond accordingly
  • Answer phones in an expeditious manner (goal time less than 20 second)
  • Intake calls in an expeditious manner (goal time less than 3 minutes 30 seconds)
  • Set up Wheelchair, Basic Life Support, Advanced Life Support and Critical Care Transport requests from contracted and non-contracted vendors. 
  • Monitor and set up trip from electronic trip request system.
  • Monitor CMN and Faxes email group and enter information and attach paperwork to appropriate transports
  • Review patient paperwork, accurately update patient information in trip and attach paperwork to the trip to facilitate accurate and timely billing.

Qualifications and Education Requirements

  • Graduation From High School or equivalent
  • Customer service experience
  • Ability to sit for long period of time (more than 8 hours)
  • Ability to view computer monitor for extended periods (more than 8 hours)
  • Ability to remain composed and multi-task in a busy, high-pressure environment
  • Ability to comprehend or learn department practices, rules, and regulations quickly
  • Ability to operate telephone and other specialized computer communication equipment
  • Ability to learn new software
  • Ability to speak clearly, concisely, and respectfully
  • Ability to communicate effectively with a diverse population, including medical professionals
  • Ability to think and react quickly and effectively in tense situations
  • Ability to follow written and oral instructions
  • Ability to recall details from numerous informational resources
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures
  • Maintain a reliable attendance record and be punctual daily
  • Pass background investigation
Salary Description
$20-$22 an hour