Referral Navigator-Capital Region
Job Type

Life at Healthy Alliance

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. As a 2019-23 Albany Business Review’s Best Places to Work and a 2021-2023 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance

We offer amenities, professional development opportunities, events, and programming that support the interests of our teams, while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

  • Competitive compensation package 
  • Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and      vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
  • 401K with a company match
  • Unlimited paid time off after 90 days of employment
  • Company-sponsored training and certification opportunities
  • Remote employer with flexible work schedules
  • A workplace that values safety, respect, employee engagement, recognition, and diversity
  • Salary range: $45,000-$55,000 commensurate with experience


Who You Are

As a Referral Navigator, you’ll be responsible for receiving, prioritizing, monitoring, and triaging referrals that require service connections across community-based and clinical organizations. This position is also responsible for working within the Healthy Alliance Solution Suite, including Unite Us and the Ride Health transportation platforms. This position is directed by the Referral Coordination Manager.

What You’ll Do

· Manage incoming referrals received by the Referral Coordination Center, using various technology platforms to ensure successful and timely connections are made between clients (community members) and the appropriate community partner that best meets community members’ needs.

· Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organization or to redirect the referral to another provider, if necessary.

· Document progress and action taken with each referral, as detailed in the Network Standards.

· Report-out on partner effectiveness and efficiencies to the Referral Coordination Manager or the appropriate contact and escalate unresolved community member/service issues timely.

· Share concise feedback on the Solution Suite’s successes and challenges and continue to look for opportunities to enhance and simplify the user experience.

· Manage content and maintain processes to support effective partner communication with updated marketing materials/collateral.

· Actively engage in learning and sharing knowledge to support new products that will be rolled out as part of the Healthy Alliance Solution Suite.

· Some local travel (20%) to local assigned partner sites and/or community events.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice. 


What You’ll Need


· Associate degree in health, social services, or related field preferred. Equivalent work experience in a related field may be considered in lieu of degree requirements.


  • Minimum of 5+ years related experience in a clinical,  non-profit, or managed-care organization environment preferred. 
  • Extensive knowledge and understanding of health equity, social drivers of health, and social care data. 

Required Skills, Knowledge, and Abilities  

  • Excellent  communication and presentation skills.
  • Ability to build collaborative working relationships with others inside and outside the organization through cooperation and mutual respect. Capacity to inspire and motivate others. 
  • Thrive working with multiple systems and processes. 
  • Extremely detailed-oriented and capable of multitasking.
  • Proven track record of hitting key metrics, defining effective data-driven network development strategies, and problem-solving.
  • Proficient computer skills and willingness to learn additional software applications. 
  • Demonstrated ability to thrive in a challenging environment.
  • Perform all work in accordance with Healthy Alliance core competencies and values.

Your next career opportunity is at Healthy Alliance!

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Privacy Requirement 

This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. 

Healthy Alliance is an At-Will Employer.

Salary Description