We are seeking three highly motivated, dependable professional to join our growing Solution Support Department in Madison, WI. Our ideal candidates must possess strong technical skills and be able to prioritize their tasks and projects to ensure that customer satisfaction is high and issues are resolved in an efficient manner. Technical Support Specialists take care of customers by answering and resolving product questions and influence future product enhancements by maintaining documentation and forwarding customer feedback to development teams.

Key Tasks/Duties:

• Work closely within a team to prioritize various technical issues and projects using Agile methodology
• Track open issues within Salesforce and update customers on resolution progress by communicating via phone, email or within Salesforce Chatter.
• Collaborate with our development teams to further enhance the product for customers based on business need
• Produce documented solutions to provide customers with a blueprint for resolving similar issues in the future
• Share documentation/expertise internally with team and externally across departments, both local and international
• Investigate and communicate root cause analysis when needed
• Adapt to navigating a variety of customized software solutions for different customers and their environments

Education Requirements:

• Associate's Degree in Computer Science, Mathematics, Engineering or a related field of study. Equivalent experience will be considered in lieu of degree.

Essential Experience:

• 1+ year experience in customer service, training or account management.
• Excellent communication skills (both oral and written)
• Experience managing and cultivating positive working relationships with customers and coworkers
• Familiarity with JavaScript and object-oriented programming for script analysis
• Ability to work independently and within a team within agile framework.
• Experience providing technical support for software solutions considered a plus
• Familiarity with Enterprise Resource Planning (ERP) software considered a plus
• Familiarity with version control, BitBucket considered a plus