Mackin Educational Resources is Minnesota based company known nationally for distributing print and digital content, makerspace products, professional learning solutions, and our new MackinVision LMS to schools, classrooms, and school districts across the United States. 

We are looking for a qualified, energetic, and motivated trainer / customer support to add to our growing team.

Responsibilities

• To participate in and/or deliver training and/or workshops of MackinVision to Librarians and Library support staff at K-12 schools  
• To contribute to the production of training and support materials
• To assist in the development and delivery of customer support, training, and communication, including training videos or webinars, as required
• Help to continue to develop content for MackinVision training
• To represent and promote Mackin in a professional and positive manner at all times
• Contact and communicate with current customers to support products or services

Duties will include but not be limited to

• Support and train clients and associated personnel through phone, email, live chat, webinars and other electronic manners 
• Use of remote access software for support/training sessions
• Reading and assimilating all software release notes and/or announcements to stay up to date with changes in the MackinVision Library application and supporting technologies
• Staying up-to-date with all internally distributed training, support materials, and resources
• Create and/or design custom services to fit individual customer needs
• To work effectively with members of the Customer Support Team

• Ability to work effectively and collaboratively in a team environment within MackinVision and Mackin departments. 
• Experience meeting with customers in-person as well as experience conducting remote meetings via Zoom/GoogleMeet/etc.
• Ability to uncover customers' needs and present solutions that benefit both the customer and Mackin
• Understanding of the principles and processes for providing excellent training/customer service
• Ability to learn, develop product knowledge, and react quickly
• Understanding of library practices and overall educational practices
• A clean US drivers' license and flexibility to travel.

Education & Experience

• Knowledge of PK-12 education industry
• Familiarity or affinity with the education and/or library arenas
• Professional presentation skills
• Minimum 4-year college degree, master’s degree in library or education preferred

Wages

• Negotiable, depending on education and experience

Mackin is a friendly working environment, where qualified employees are eligible to enroll in the following benefits:

• PTO      • 401(k) • Health Plan Options • Flexible Spending Plan • Dependent Care      Plans • Life Insurance •Dental Insurance • LTD Insurance • STD Insurance •      Vision Insurance • Paid Holidays

To apply, click on the link below or visit www.mackin.com, go to the employment section, click on the position, fill out the questionnaire, and attach your resume and cover letter.

Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, veteran status, national origin, genetic information, sexual orientation, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.

Questions? Please feel free to email us at HumanResources@mackin.com or call us at 952-895-9540.