Job Title: Behavior Enrichment Coordinator
Department: Animal Behavior
Reports To: Animal Welfare Manager
FLSA Status: Non-Exempt
The Sacramento SPCA is a vibrant, well-established and respected non-profit animal welfare organization. Through our nationally-ranked high-volume spay and neuter clinic (we are ranked as one of the top 10 clinics in the country!), successful adoption program, behavior and training programs and more, the Sacramento SPCA is giving more than shelter and saving animals one life at a time.
The Behavior Enrichment Coordinator position is focused on the enrichment of all animals in the shelter. This position plays a key role in the Sacramento SPCA’s internal behavior programs by assessing and modifying animal behavior, providing environmental enrichment, reducing stress and maintaining and/or improving overall behavioral health of all dogs and cats within the shelter. The Behavior Enrichment Coordinator will be responsible for providing training to staff members and volunteers on the different levels of enrichment and individual needs of each animal within the guidelines of the department.
Essential Job Duties:
- Working with the Animal Behavior Specialist, create behavior plans for individual shelter animals to enhance their adoptability, enrich their environment, and provide for their mental well-being during their stay at the shelter.
- Design and train volunteers on behavior department protocols for handling and working with shelter animals for the purpose of enrichment.
- Develop programs to ensure behavioral enrichment involvement by staff members throughout the organization.
- Attend regular shelter rounds with Animal Care, Foster/Rescue, and Behavior team members to monitor, record and create plans for each animal in the shelter.
- Continually assess the behaviors of sheltered animals, including cursory evaluations, full behavioral evaluations, and reevaluations of all adoptable animals.
- Provide recommendations for animals to be placed for adoption, foster care or rescue candidacy.
- Give recommendations for further evaluations, behavior modification, and/or training plans for adopted animals.
- Perform follow-up calls to adopters on the status of newly adopted animals and answer behavioral questions as needed.
- Train staff and volunteers in the needs of individual internal animals and their enrichment plans.
- Review behavior history documents for owner-surrendered animals.
- Work with Release Coordinators to develop and train office fosters and establish office foster and furlough program protocols that address the needs of each internal animal.
- Perform behavior evaluations on animals at other shelters that the SSPCA is considering for transfer or have transferred into the shelter.
- Provide behavior consultations with adopters in coordination with the Behavior Department.
- Work with shelter staff to develop dog playgroups and provides enrichment opportunities for all other species (cats, rabbits, small mammals, etc.).
- Supervise and support Behavior Department interns and volunteers.
- Observe and record animal behaviors in kennels, which includes greeting behavior, cage maintenance, interactions with kennel mates, and during the feeding process.
Additional Duties and Responsibilities:
- Attend continuing education seminars, workshops, and webinars to stay current on animal behavior trends.
- Must be punctual and maintain regular, predictable attendance.
- Perform Animal Care duties as needed.
- Promote and exemplify SSPCA core values on a daily basis.
- Treat all animals humanely, with compassion and concern, both on and off the job to transmit these values to others.
- Promote and emulate exemplary customer service by providing courteous, prompt, and responsive service to internal and external customers.
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer’s safety policies and rules. Must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
Knowledge, Skills, and Abilities:
- Demonstrated expertise in shelter behavior and enrichment programs.
- Ability to get along and work effectively with the public, management, fellow employees, volunteers, and other agencies and groups.
- Ability to handle and work around non-socialized, fractious, and potentially aggressive animals, including but not limited to dogs and cats.
- Ability to write reports, business correspondence, and procedural manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, employees, and the general public.
- Ability to humanely euthanize animals when appropriate.
- Basic computer skills using standard office programs such as Word or similar programs.
- Have a valid California Driver's license and clean driving record for one year prior to employment in order to operate SSPCA vehicles.
Education and Experience:
- High school graduate or GED equivalent.
- Prior behavior training, classes, or certification is preferred.
- Minimum of two years’ experience in an animal shelter or animal care facility with knowledge of domestic animals, including breeds, behavior, appropriate care and housing, common health problems, disease symptoms, and handling techniques.
- Allergic conditions that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles, or equipment may be a disqualification.
- Must stand, walk, bend, and frequently stoop to perform duties. Have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
- May be exposed to hostile or abusive members of the public. Must be able to deal with an often emotion-charged public and carry a fast-paced and changing workload that at times can be stressful.
- By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and infectious diseases.
- Must be available and willing to work weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs.