Collections Associate

Doing retail better. This mantra has guided NewMark Merrill over the last 40 years: through changes, challenges, varied economic and industry disruption. We hold true to our core beliefs of connecting with communities, creating authentic environments of unsurpassed opportunity for merchants and sharing our passion for retail real estate with innovative team members.

With offices in Denver, Los Angeles, Sacramento, San Diego and Chicago, NewMark Merrill owns and manages more than 10 million square feet of retail assets comprised of over 2,000 tenants across 80 cities.

As a boutique-sized firm, we offer both the benefit of large portfolio economies of scale paired with agile decision-making capability and individualized attention from senior leadership.

By combining close relationships with communities, hands-on engagement with our merchants and shoppers, and industry leading investments in technology and data collection, we provide the insights that help ensure our tenants have the tools to succeed in our centers.

The combination of understanding the communities we serve, and world class technology allows us to maximize value and create exceptional experiences that convert visitors into loyal customers.

Our people are what make NewMark Merrill the successful and innovative company it has become. With an unwavering commitment to the success of our partners, the communities we serve and the development of our people, we have created an authentic and proactive culture that sets NewMark Merrill apart.

Go to to learn more about the company and its culture.

Position Summary

At NewMark Merrill, the Collections Associate has the necessary prior experience and skills to help lead critical collections situations to resolutions. The Collections Associate works as part of a team in a fast-paced high impact environment.

Position Responsibilities

  • Monitor accounts to identify outstanding debts
  • Professional, effective communication with tenants for timely payment compliance and follow-up
  • Contact tenants to collect payments on past-due accounts and resolve discrepancies/establish payment plans
  • Draft and send necessary documentation (demand letters, legal defaults, etc.) to debtors
  • Collect, process, and update tenant certificates of insurance
  • Review portfolio of accounts and send out monthly statements
  • Prepare reports of progress and collections for monthly Collections internal meeting
  • Draft reports and analysis of judicial cases projections/work with our legal team to assign cases for legal processing when appropriate
  • Update account status and document collection efforts including updating notes for amounts or delinquency
  • Answer all tenant inquires in a timely manner while ensuring positive customer service
  • Assume additional responsibilities, as necessary
  • 3+ yrs experience in Collections or related roles
  • Experience with MRI or Yardi property management software (MRI preferred).
  • Be able to read and interpret commercial retail leases.
  • Proficient in Outlook, Excel and Word.
  • Excellent mathematical skills.
  • Excellent customer service skills
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
  • Must be able to work under pressure in a fast-paced environment.