Director, Content Production & Operations
Washington, DC Education
Job Type

 The National Retail Federation passionately advocates for the people, brands, policies and ideas that help retail succeed. From its headquarters in Washington, D.C., NRF empowers the industry that powers the economy. Retail is the nation’s largest private-sector employer, contributing $5.3 trillion to annual GDP and supporting more than one in four U.S. jobs — 55 million working Americans. For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies 

General Function

 NRF has a great opportunity for an individual who will be responsible for directing the production operations and event execution across 365 content delivery and live-event delivery. Oversees all production requirements and ensures execution aligns with content goals and the overall goals and objectives of NRF.   

Essential Function

  • Partner with the VP in the development of an event production planning and implementation strategy
  • Drive production best practices across team for all events and project manages team’s workflow to ensure on-time, on-budget delivery 
  • Manage production budget, including procurement activities and contract negotiations
  • Partner with technical experts in the evaluation, identification and implementation of technology and other tools that optimize overall team efficiency and effectiveness
  • Evaluate overall content; conduct post event analytics sessions, and make recommendations for year-over-year efficiency and performance improvements
  • Partner across content team to ensure appropriate briefing documents and pre-event phone calls occur to ensure relevant themes, audience demographics and program architecture
  • Collaborate with the content and marketing teams in the development of conference related materials, and internal stakeholders on general session keynote and create production flows and schedules for all keynote sessions
  • Work to coordinate content requirements for keynote speakers/sponsors
  • Serve as primary point for coordination of production needs and show logistics with vendors and contractors; onsite point of contact for external vendors and venue and production lead for all live events
  • Manage logistics for speakers including travel, accommodations, materials distribution and onsite logistics
  • Manage a direct report and actively invest in performance and career development 
  • Perform other duties as assigned 


  • Bachelor’s degree required or equivalent work experience 
  • Minimum six years event management, operations, and/or project management experience, with at least two years’ overseeing the work of direct reports and managing external partners and relationships 
  • Excellent understanding of technical, staging and production elements of events
  • Demonstrated problem solver, with the ability to generate solutions to challenges in real-time
  • Exceptional organizational and planning skills with great attention to detail 
  • Excellent interpersonal skills and written and oral communication
  • Self-starter with a willingness to take ownership and responsibility of multiple tasks
  • Excellent time management skills, with demonstrated ability to meet deadlines
  • Extensive knowledge of MS Office and familiarity with databases is a must
  • Ability to travel (up to 10%)

National Retail Federation (“NRF”) is an Equal Opportunity Employer. NRF is committed to the policy of fair and equal employment opportunities without regard to race, color, religion, gender, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This applies to all phases of employment including but not limited to recruiting, hiring, career development, promotion, rates of pay, termination, and all other employment offerings and personnel practices. 

Salary Description