About Us

Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects as well as a dynamic and ambitious program of rotating exhibitions. Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection.

The Philbrook gardens were designed in 1926 by Hare and Hare, a landscape architecture firm from Kansas City, Missouri, and were completed in 1927. The formal gardens are largely styled after Italian gardens, known for their visual focal points. In keeping with the tradition of Renaissance villa gardens, the strongest geometrical designs are closest to the house. The formal patterns relax as the gardens move into the distance. A series of water elements define the gardens, signaling the transition from formal to informal spaces. The 25 acres include five major gardens, five smaller gardens, four historical structures, 17 works of art, and an urban forest numbering over 1,000 trees. The gardens were renovated in 2004. Since then bee hives, a Victory Garden (which provide fresh herbs and vegetables to our community), and a stained glass log cabin have been added to the garden.

The Guest Experience Lead Associate is primarily responsible for serving as the lead front line customer service associate, overseeing daily front-of-house Guest Experience operations and delivering exceptional customer service and demonstrating the highest standards of integrity and professionalism when interacting with Philbrook members and the public. In this position, you will primarily work at the Museum’s admissions desk, facilitating the check-in process for all visitors and groups, and assisting them in planning their museum experience.

What You Will Do:

Project Management:

• Responsible for overseeing daily front-of-house operations and point-of-sale functions including, welcoming visitors; assisting guests with planning their visit; effective use of the ticketing and database system; ticket sales and cash handling; membership sales; communicating information about museum offerings; providing an accessible and inclusive experience; responding to guest inquiries and complaints; and collecting visitor feedback.
• Attends monthly and weekly Museum meetings to stay informed, and proactively communicates information to Guest Experience staff to ensure team members are equipped with information needed to perform assigned duties and conduct daily museum operations.

Leadership:

• Provides guidance and direction to team members, and volunteers.
• Leads front-line complaint handling and service recovery efforts.
• Provides customer service and daily operations training to staff.

Relationship Management:

• Builds strong relationships across the institution by communicating proactively and maintaining a professional demeanor and positive attitude.
• Provides exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook members and the public.

What You Will Bring:

• High School diploma or equivalent with combination of education, training, and experience
• At least two years of customer service experience; preferably in public facing position

Qualifications:

• Creative thinking skills, initiative, and desire to work collaboratively
• Goal-driven and ability to meet established deadlines
• Strong analytical skills and communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks efficiently
• Attention to detail and excellent organizational skills
• Proficiency in Microsoft Suite, particularly with Excel
• Availability to work evenings and weekends

Preferred Qualifications:

• Previous non-profit experience with knowledge of Tessitura or other fundraising databases
• Bilingual - Spanish/English fluency

Why You Will Enjoy Working Here - Competitive Benefits & Salary!

• Hourly rate of $17.00
• Health insurance
• Paid time off, Sick Time, Paid Holidays
• Dental insurance
• Vision insurance
• Flexible spending accounts
• 403(b) retirement plan and matching

Required Hours - 37.5 hours/week

Required availability: Wednesday through Sunday - days, weekends and evenings

Philbrook is proud to be an Equal Employment Opportunity employer. At Philbrook, we value a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.