Job Title: Certification Coordinator

Reports To: VP of Credentialing and Membership Operations

New/Replacement Position: Replacement

Location: Remote within the United States

FLSA Status: Non-exempt

Salary Range: $28.80 - $34.55 per hour

$56,162 - $67,380 annually

ABOUT THE ORGANIZATION:

The National Recreation and Park Association (NRPA) is the leading not-for-profit organization dedicated to building strong, healthy, and resilient communities through the power of parks and recreation. NRPA advances this vision by investing in and championing the work of park and recreation professionals as a catalyst for positive change in service of equity, climate-readiness, and overall health and well-being. 

With more than 60,000 members, NRPA champions and supports the work of park and recreation professionals and advocates through professional development, grants and programs, research, publications, conferences, advocacy and more.? 

For more information, visit www.nrpa.org. 

For digital access to NRPA’s flagship publication Parks & Recreation, visit www.parksandrecreation.org.  

ABOUT THE POSITION:

NRPA is currently seeking a Certification Coordinator to join our Education department. 

The Certification Coordinator plays a key role in supporting the certification team by providing quality customer service, processing orders and applications, conducting database clean-up, and reviewing policies and procedures. They also provide valuable assistance to management by managing the certification inbox. The primary function of this role is to create a positive user experience for individuals external to the organization. 

Specific Responsibilities include, but are not limited to:

• Provides customer service to members and non-members within 24 hours through the certification inbox and membership inbox (as needed)
• Assists in processing product orders and data entry as required.
• Collaborates with team on strategies to improve processing policies and procedures.
• Contributes to the core values of the organization – trust, continuous learning, diversity and inclusion.
• Conference Planning and Conference Event Support

Qualifications

• Typically requires a minimum of 2-6 years in related field; 2-4 years position specific experience preferred; Association or P&R experience preferred. 
• Excellent communication skills required (written, verbal and interpersonal). 
• Demonstrated ability to adapt to new technology and systems and work in the Microsoft environment, Association Management Software experience preferred (currently using iMIS)
• Committed to working collaboratively with a wide range of internal and external colleagues and inspired to be a contributing member of an inclusive work culture.
• Ability to convey fact-based information to others and respond to inquiries from others that may not be knowledgeable in the subject area.
• Comfortable and confident working in a fast-paced and evolving environment, adept at managing change effectively.
• Detail oriented and ability to perform reconciliation on straightforward accounts.
• Understands Diversity, Equity and Inclusion concepts and can represent those in external relationships.