The Clinical Supervisor works with the Practice Administrator/Manager to assist with maintaining patient flow and quality care during clinic hours. The Clinical Supervisor works as part of a health care team including physicians, nurse practitioners, physician assistants, front desk, medical records, and medical assistants to provide comprehensive care.

ESSENTIAL JOB FUNCTION/COMPETENCIES 

Responsibilities include but are not limited to:

• Serves as a clinical leader, supervising clinic staff, including Medical Assistants, RNs, LPNs and Scribes.
•  Collaborates with administrative staff and physicians to optimize efficiency of a variety of related services ranging from inpatient care to outpatient follow-up care.
• Assists in the supervision of work and performance of clinic staff including input for performance reviews and corrective action plans as needed.
•  Works collaboratively with clinic staff on programs to improve patient outcomes. Assists in organizing and participating in quality improvement activities.
•  Assists with the training of all back-office function positions, and volunteer staff on health education, laboratory, and dispensary services.
• Assists with intake and set-up for patient visits.
•  Assists as needed including medication refill requests, specialty and procedure referrals, pre- and post-clinic chart review.
•  Reviews charts, lab test results, and encounter forms for completeness and accuracy and to assess follow-up as needed.
• Assists with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
•  Conducts regular staff meetings to communicate new ideas, problem resolution, obtain feedback and ensures follow-up.
• Participates in new hire interviews and is responsible for the orientation and training of new hires.
•  Provides back up support for the clinical team, which includes all functions of the back office.
• Responsible to oversee dispensary logs and storage to maintain quality assurance.
•  Coordinates the inventory, ordering and supply stock maintenance of medical supplies.
• Provides PTO backup for patient services representatives, medical records specialists, medical assistants, and other clinic support staff when no other resources available.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• For MA-at minimum, Medical Assistant Certified; Registered Nurse strongly preferred.
• For RN-RN license and certification as required by state.
• BLS certification required, ACLS preferred.

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of health      care delivery trends and implications for clinical specialty and for themedical practice.
• Must have excellent      written and oral skills, strong organizational, problem-solving, and analytical skills.
• Display exceptional customer service skills with the ability to establish and maintain effective working relationships with patients, colleagues, physicians and the public.
• Identify complex  problems and review related information to develop and evaluate options and implement solutions.
• Ability to communicate  effectively with a diversity of individuals at all organizational levels  and with external customers.
• Must have a commitment to excellence and exacting standards.
• Must have ability to multitask, manage priorities, time management and workflow.
• Ability to work both independently and as a team member.
• Must have proficiency with Microsoft Word, Excel Spreadsheets, keyboarding and multi-line phone  system.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

 EDUCATION REQUIREMENTS         

• For MA: High School Diploma or equivalent  required. Some college courses and/or Associate’s degree preferred.
• For RN: Graduate of an accredited nursing program. BSN preferred.

EXPERIENCE REQUIREMENTS         

• Minimum of 2 years previous clinical experience; preferably in Urology clinic.
•  Bilingual Spanish