Description
Beep's Command Center provides centralized command and support for our fleet of autonomous vehicles, whenever and wherever our shuttles are operating. The staff at the center monitor the shuttle fleet's operations, troubleshoot issues, and work with our technology partners to ensure consistent, comfortable rides for all of our passengers.
This is a full-time position based at our headquarters in Orlando, FL.
The weekly scheduled shifts will be Sunday: 7:30am - 5:30pm and Monday - Wednesday: 1:00pm - 11:00pm
Essential Responsibilities:
- Oversee operations of Beep’s autonomous fleet using a combination of internal and vendor applications
- Be the point of contact for operational issues
- Track, diagnose, resolve and report on all issues (autonomous software, systems, and mechanics)
- Coordinate and implement software upgrades across our fleet of autonomous vehicles
- Coordinate with vendor support as needed
- Maintain and analyze data logs generated from shuttle activities
- Educate field operations team on troubleshooting techniques
- Present and create technical documents (SOPs, excel spreadsheets, data)
Requirements
- Associate or Bachelor degrees in engineering or other STEM fields
- 1-2 years of experience in a technical field or within an IT customer support role (preferred)
- Strong analytical skills, with the ability to learn and work with complex software systems
- Ability to understand and present high level data
- Ability to confidently and accurately multi-task issues
- Ability to work independently
- Excellent communication skills and ability to deal effectively with clients
- Enthusiasm for emerging technologies
Additional Requirements:
- Must be able to support shift schedule, including nights and weekends
- Must be able to communicate in English effectively with other individuals
- Must be able to maintain good relations with employees, supervisors, and contractors
- Must be able to visually inspect tools, vehicle, equipment, and/or machines
- Must be able to pass background check
- Must have a good driving record, with current FL driver's license
- Must pass Beep AV operator training and certification