Rent Collection Specialist

Job Description Rent Collection Specialist

Job Summary:

Redstone, a Burlington, VT based real estate development and property management firm, is seeking a Rent Collection Specialist to perform a variety of functions within its office and supporting the administrative and property management teams. We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at Redstone, your main responsibility will be to contact tenants and collect missed and outstanding payments.

Reports to: Chief Operating Officer

Supervises: None 

Wage Status: Non-Exempt; Part-time; 20 hours/week

Job Responsibilities:

Collection Specialist is generally responsible for managing and collection the outstanding accounts receivable from tenants. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables. Specific responsibilities will include (but not be limited to) the following:

  • Monitor tenant ledgers, delinquency reports, uncollectible rent and uncollectible other income reports on a daily basis
  • Identify outstanding accounts receivable
  • Take actions in order to encourage timely payments
  • Resolve billing issues
  • Contact tenants and discuss their overdue payments
  • Responsible for overseeing the preparation and delivery of tenant communication, to encourage timely payment of charges due and facilitate the collection of delinquent accounts
  • Coordinate and participate in tenant meetings to review account balances, court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement
  • Responsible for the timely filing of failure to pay rent notices to vacate, small claims filings and eviction filings with the court as well as scheduling the eviction with Sheriff if needed
  • Adheres to federal and state Fair Housing Laws, Fair Debt Collection Practices, as well as all company policies
  • Prepare and present reports on collection activities and progress
  • Liaise with third party collections agency as needed


  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Yardi (preferred)

Essential Job Requirements

We are one Redstone! Our team works collaboratively and proactively to deliver exemplary customer service in support of our service standards: Safety, Courtesy, Inclusivity, Efficiency, and Pride of Place. Redstone is looking for a candidate that consistently exhibits a professional communication style and positive attitude and can pivot quickly. Exemplary customer service skills are critical. Our preferred candidate will be able to adapt to the changing needs of projects, be a team player, and exhibit self-direction. The candidate should also have the ability to multitask and manage multiple projects at one time, with frequent interruptions, and be a problem solver with exceptional written and verbal communication skills. Strong computer skills, especially in the Microsoft suite. Yardi Voyager experience is a plus.  

Additional Requirements

  • Attendance is an imperative job function – both during normal work hours and when duty calls.
  • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
  • Other duties may be assigned as they arise.
  • Must have a valid driver’s license.
  • Must pass criminal background check.