About HealthQ: Established in 1971, HealthQ has been a trailblazing and trusted non-profit organization providing sexual and reproductive healthcare in Massachusetts’ North Shore and Merrimack Valley for over 50 years. At HealthQ we are committed to providing exceptional reproductive and sexual health care to all who need it without judgment and without barriers. We provide birth control, abortion, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services. 

POSITION SUMMARY:

The Clinical Services Director will ensure that we exceed expectations, identify and remove barriers, and maintain quality standards. Accountable for ensuring compliance with regulatory and accreditation requirements, overseeing programs and clinical operations, providing leadership for staff, and ensuring the delivery of high quality, evidence-based, compassionate, patient-centered healthcare, the Clinical Services Director will work primarily administratively, yet with an expectation to provide direct patient care when it will benefit the mission. 

The Clinical Services Director will serve as HealthQ’s Program Director for the MDPH Sexual & Reproductive Health Program, Quality and Risk Management Officer, and Compliance and Privacy Officer. 

A key member of the leadership team, the Clinical Services Director will be responsible for licensed staff recruitment, retention, supervision, peer review and performance feedback ensuring achievement of strategic, clinical and operational objectives.

In addition to having experience delivering sexual and reproductive health services and quality compliance in a regulated environment, strong project management and education or mentoring skills, the ideal candidate will have a demonstrated commitment to centering equity, reproductive and social justice, and liberation with a willingness to contribute towards HealthQ’s efforts in becoming an anti-racist organization. They’ll create opportunities for everyone in the organization to participate in the development and implementation of projects that create a healthy and safe work environment, reduce unconscious bias, close health equity gaps, and improve patient experience and overall systems of care for patients who historically and currently experience disparities in care. 

 Experience/Skill Requirements 

 The following requirements and skills are considered essential: 

• Five (5) years of experience in the clinical management of reproductive health or OB/GYN service delivery, quality improvement, and budget skills required. Experience managing direct services staff. Expertise in transforming clinical staff into a highly functional team within multi-site clinical operations is preferred. 
• Superior attention to detail.
• Excellent analytical skills and ability to accurately interpret complex policies and regulatory documents.
• Knowledge of medical delivery systems, clinical issues, agency standards (CLIA, OSHA, Title X),      guidelines, and best practices.
• Ability to read, analyze, and interpret common technical journals, medical reports,      and legal documents. 
• Experience and confidence in identifying and implementing evidence-based practices. 
• Time management and organizational skills and able to meet deadlines. 
• Excellent oral and written communication skills.
• Ability to respond to common inquiries or complaints from regulatory agencies, patients or members of the medical community. 
• Proven ability to work harmoniously and effectively with individuals across the spectrum of diversity at all levels within and outside of an organization.
• Strong moral code and sense of ethics. 
• Commitment to ensuring patient privacy in accordance with HIPAA regulations. 
• Interest in professional growth and development through continuing education, conferences/workshops attendance, and professional affiliations.
• Willingness to function as a role model and educator, competent to train clinical personnel.      
• Experience developing and implementing quality assurance plans.
• Ability to lead and motivate teams.
• Excellent presentation skills.
• Knowledge of equity frameworks.
• Advanced ability to read, write, speak and understand English. 

Knowledge and Education Requirements:

 The following requirements are considered essential: 

• Massachusetts licensure as an Advance Practice Nurse, Certified Nurse Midwife, and/or Physician’s Assistant.  

Other “nice to have” skills:

• Master’s Degree in Public Health, Healthcare Management, or a relevant field. 
• Experience in services including but not limited to abortion, ultrasound, sterilization, analgesia/sedation, and gender-affirming care. 
• Management experience in a Title X program or with Title X grants.
• Compliance or Ethics Certification.
• Experience with health equity practices and/or study. 
• Ability to effectively present information to board of directors and/or public groups. 
• Bilingual preferred, especially Spanish, Portuguese, and/or Haitian Creole. 

Travel Requirements: This position requires travel between different HealthQ health centers on an as-needed basis. HealthQ’s 3 health centers are within 10 - 22 miles of each other Travel reimbursement at the IRS mileage rate to non-home sites is provided.

Availability: The job will at times involve evening and/or weekend hours. 

 COMPENSATION AND BENEFITS

Compensation The compensation range for this position is $113,782 - $128,004 per year, and the starting salary offer will primarily be determined by the years of experience the candidate brings to the role. HealthQ offers annual increases.

Benefits

• Health insurance for employees and dependents (75% employer paid)
• Dental and vision insurance
• Vacation (3 weeks) and sick (2 weeks) time
• Retirement plan (3% match after 1 year)
• Self-care benefit reimbursement
• Education reimbursement and more.

PHYSICAL REQUIREMENTS:The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to utilize devices for data entry. The employee is frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee may occasionally be asked to lift up to 25 pounds. The vision requirements include: close vision, color vision and depth perception and the ability to read 10 point or larger type. The employee must be able to hear and speak in a manner understood by most people and must communicate effectively in English both orally and in writing sufficient to prepare and send reports, and to interact with staff and peers. The employee must be able to use customary office equipment and software.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to take normal safety precautions, such as avoidance of falls, etc. The employee is exposed to infection on a rare to occasional basis. The work area is adequately lit, heated, and ventilated. The noise level in the environment is moderate. Regular travel to conduct business is necessary.

TO APPLY:
Candidates should submit a cover letter outlining their interest and qualifications, along with a CV/resume.

Applications will be reviewed on a rolling basis, with a priority deadline of May 3rd. There will be 3 rounds of interviews happening late June through August: The process will include an interview with a recruiter, two subsequent rounds of interviews with members of the HealthQ team, including a final round of interviews in person, and a written/homework component. Any applicants who are invited to, and complete, the final round with a written component will receive a stipend for their work, regardless of whether they are selected to move forward.

If you need accommodations to increase accessibility and to fully participate during the hiring and interview process, please contact rachelz@healthq.org.

A Note to Potential Candidates: 
Studies have shown that women, trans, non-binary, and BIPOC folks are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.