NORTHWEST NAZARENE UNIVERSITY

CENTER FOR PROFESSIONAL DEVELOPMENT

Customer Service Coordinator - Center for Professional Development

Description of Position

Working within the NNU Center for Professional Development (CPD), the Customer Service Coordinator for CPD is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The Customer Service Coordinator for CPD also performs consistent office tasks and supports office projects. This position is an hourly part-time position and reports to the Center for Professional Development Director. 

Essential Functions 

• Serves as the primary individual to answer phones, take messages, and manage emails for the Center for Professional Development.
• Monitors and responds to online chat inquiries as needed.
• Responds to student inquiries by providing account and course information and offering the needed support (e.g., logins and drops). 
• Places and monitors student book orders. 
• Processes and disseminates course evaluations. 
• Distributes discount codes to students. 
• Pulls and emails the daily registration report to third-party providers. 
• Monitors, orders, and dispenses internal office supplies. 
• Performs other duties and projects as assigned. 

Minimum Qualifications 

• High school diploma 
• Work under own initiative to facilitate effective and meaningful team efficiency 
• Strong organization skills and detail orientation 
• Time management skills: able to prioritize workload and projects, and to adjust priorities 
• Excellent oral and written communication skills 
• Strong computer skills and ability to learn new systems 
• Work well within a team-oriented environment 
• The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU 

Preferred Qualifications 

• Associate or bachelor’s degree in business or related field 
• One to three years general business experience

Compensation 

Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program. 

Application Process 

To be considered for this position, a complete application must be received, including all of the following: 

• Letter of interest 
• Application form 
• Resume 
• Responses to the NNU Christian Mission 
• Two reference letters from professional associates 
• Letter of reference from current pastor