JOB SUMMARY

We are currently seeking a full-time Quality Control Field Technician to support our Apartment Replacement and Single-Family Sales teams. The Quality Control Field Technician is an hourly position and reports directly to the Operations and Install Manager with the responsibility to oversee the quality of installation work and provide or arrange repairs related to commercial flooring projects that will maximize job profitability while adhering to company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Check-in regularly on the work performed by installers on all projects.

Attend project and foremen meetings as necessary.

Manage all job site cleanup, schedules and pre-punch list. Punch list to be done on scheduled times.

Measure all aspects of entire job to make sure we have enough product on each job and completing all checkoff/punch list sheets attached for each product.

Coordinate with sales team to ensure all projects are done timely and on scheduled time frames, managing them to completion and sign off.

Travel to commercial customers and oversee repairs for damaged or broken items, including product both in and out of warranty.

Coordinate with sales team and customers regarding any quality control or repair issues; follow-up regarding any changes to the schedule or planned repair.

Complete accurate reports once repairs are finished, including a record of time worked, and repairs completed.

Lift or move items, if needed, while inspecting work or overseeing repairs.

Assist as requested with warehouse inventory to ensure parts are available to service all repairs.

Understand/ learn product knowledge and installation.

Follow and enforce all safety policies and procedures.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.
• Valid driver’s license and insurable driving record.
• Two to three years’ minimum experience in flooring or construction related to the position; five years of experience preferred.
• Other technical repair experience, such as vehicles or computers, considered as part of the overall experience qualification.
• Diagnostic skills and the ability to read blueprints, as applicable to the position.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between sites; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and products.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed