For over 50 years, CCLS has been representing and advocating for low-income individuals in Merced, Tuolumne, Mariposa, Fresno, Tulare, and Kings Counties. With more than ninety (90) employees, CCLS works to provide high quality, no-cost civil legal services to low-income individuals, families, and communities—improving the wellbeing of our Valley through systems-changing advocacy, client education, and legal work that meets individual clients’ immediate needs. We also work closely with agencies and community organizations that share our commitment to support our clients in being their own agents of change.

JOB DESCRIPTION

Under the direction of the Legal Advice Line Supervising Attorney, the reception/intake clerk will answer telephones, provide information about the organization, pre-screen, and interview possible clients, and conduct intake to assess the needs of the caller. The reception/intake clerk will also make appropriate referrals to community agencies as needed.

DUTIES

• Greet public and staff in friendly, courteous, and respectful manner;
• Keep surveys and/or statistical data for funding purposes as directed;
• Provide referrals to other community agencies;
• Answer multi-line telephone and route calls to appropriate persons;
• Use a phone paging system effectively;
• Pre-screen clients as to program eligibility;
• Open and conduct client intakes as needed;
• Enter client information in CCLS databases accurately and efficiently;
• Check voice mail routinely;
• Maintain and update applicant/client information;
• Make copies and scans of necessary documents for the file;
• Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines; must maintain a positive working relationship with all staff and the public;
• Ability to maintain strict confidentiality of records and information;
• Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;
• Assist supervising attorney with team related duties as needed;
• Participate in community outreach and educational activities as needed;
• Other duties as assigned for efficient office operation and assistance.

QUALIFICATIONS

• Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency;
• Bilingual required (English/Spanish);
• Punctuality, reliability, and professionalism with the ability to maintain strict confidentiality;
• Dependable, motivated, and concern for clients’ interests;
• Expertise in proper telephone and reception etiquette;
• Proven team player who assists others and asks for help when needed;
• Strong listening, interpersonal and customer service skills;
• Excellent verbal and written communication skills;
• Good organizational skills & ability to multitask;
• Ability to accept constructive criticism and feedback;
• Proficiency with office computer equipment and Microsoft Office software;
• Ability to learn and accurately use our case management software;
• Ability to follow instructions & work with minimal supervision;
• Ability to type 35 words per minute;
• Able to perform all other essential responsibilities of this position.

CCLS is an equal opportunity employer: we value equity, inclusion, and diversity, across all races, cultures, classes, ages, religions, gender identities and presentations, sexual orientations, body sizes, family structures, abilities, and all categories protected by law. We encourage all interested individuals to apply. CCLS is subject to a Collective Bargaining Agreement.