Reports To: Front Office Manager

Supervises: N/A

Job Purpose: To operate hotel’s switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

Job Responsibilities:

1. Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
2. Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.
3. Assists in filing of folios, registration cards, etc. on a daily basis.
4. Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
5. May supply information to callers and record messages.
6. May keep record of calls placed and toll charges.
7. May perform clerical duties, such as typing, proofreading, and sorting mail.
8. May operate system of bells or buzzers to call individuals in establishment to phone.
9. Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.
4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Education 

• HS Diploma or equivalent

Experience 

• Guest/customer service experience is preferred