We will only consider candidates that are physically located in the following States (no exceptions)

CO, CT, FL, GA, IL, IN, MA, MD, ME, MI, MN, MO, NC, NJ, OK, OR, PA, SC, TX, UT, VA, VT, WA, WI

We do not sponsor work visas/OPTs/CPTs/Perm. Res. etc.

WHO WE ARE (Why you will LOVE us)

Academic Programs International (API) encourages students of all ages to embark on a lifelong experiential educational journey that enriches lives, communities and organizations and helps every student, college and company to achieve their goals.

Through the creation of APIConnect, an experiential education technology platform, the company helps colleges, universities and students create and discover learning experiences customized to meet their needs. APIConnect offers a vast library of destinations, accredited courses, internships, and original programming geared toward maximizing students’ college experiences so they are better prepared for the workforce upon graduation.

Headquartered in Austin, Texas, US, API sends thousands of students on hundreds of programs both virtually and in more than 60 cities in nearly 25 countries in Asia-Pacific, Europe, Latin America, North America, and the Middle East.

If you are someone who thinks differently, is passionate about serving students, and wants to be a part of a fun and hard-working culture, then this is the company for you.

What you will be doing

The role is responsible for the P&L and all aspects of our core product offerings. We are seeking a general manager who’s a born leader. This person should have experience in overseeing business operations as well as human resources, finance, and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility, roll - up their sleeves when needed and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum profitability, productivity and efficiency.

How you will get the job done

Primary responsibilities include:

• Develop a strategic plan and annual calendar for managing API’s core product offerings.
• Responsible for the department's P&L, forecasting, delivery, operational processes, KPI reporting and policies in support of the organization's strategic vision.
• Work with other departments (Marketing, Sales and Finance), through the coordination and communication between the business functions.
• Responsible for short-term and long-term planning, drive initiatives throughout the management team and in the organization that contribute to long-term operational excellence.
• Ensure efficient collaboration and coordination between departments through communication with managers for successful catalog management.
• Manage all facets (strategy, processes, systems, reporting) surrounding the pricing of products.
• Conduct reoccuring operational meetings with delivery teams to review current demand, fulfillment and customer surveys.
• Seek out opportunities for expansion and growth.
• Ensure attention to detail to validate the utmost accuracy in our programming catalog, and manage the program catalog at least 36 months into the future.
• Participates in and demonstrates an understanding of business principles and practices; follows all policies and procedures to support a collaborative working environment.
• Comply with all API policies and procedures, as well as regulatory requirements.
• Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation.
• Communication: Ability to communicate effectively with our staff and customers, both verbal and written.
• Leadership: Ability to delegate, set expectations, and monitor progress across departments.
• Time Management: Proven ability to multi-task in a fast-paced office environment and job sites.

FINANCIAL

• Responsible for the financial management, planning, systems, and controls.
• Continuously conduct financial reviews to remain current on the state of the business.
• Audit and advise on department overhead.
• Prepare, review and forecast financial budgets for the upcoming year.

PROJECT BASED

• Oversee all projects in collaboration with Product Managers to build and improve the APIConnect technology.
• Attending meetings to create scope of work and estimate in collaboration with key stakeholders.

MARKETING

• Support and source marketing opportunities.
• Prepare, review and pool resources with other members of the management team to review business development, upcoming marketing opportunities.
• Attend industry conferences, meetings and training seminars for continual growth and development of network.

WHAT WE ARE LOOKING FOR

What experience you should have

• Strong data management and problem-solving skills; ability to troubleshoot and exercise sound judgment and decision-making skills.
• A demonstrated ability to understand and articulate complex requirements and think strategically about how to implement effectively and efficiently.
• Proven ability to meet deadlines and drive projects to completion, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Exceptional verbal and written communication skills with ability to communicate effectively at all levels within the organization.
• Excellent time management skills.
• Comprehensive understanding of customer service, principles and practices.
• Ability to work within a team or independently as needed.
• Strong written and verbal communication skills.
• Proven ability to multi-task in a fast-paced environment.
• Intermediate computer experience with Microsoft Office programs such as Excel, Word and Google Suite.
• Willing to work evenings, on call and weekends when requested.
• Periodic travel may be required.

What sets you apart

• Past bullet points from JD

KEY EDUCATION AND CERTIFICATIONS

• Post-secondary certificate, degree or diploma, preferably in, Business Management.
• 5+ years’ experience as a general manager or brand manager.
• 10+ years’ experience in a leadership role.

CORE COMPETENCIES

• Customer Focus | Problem-Solving | Communication | Team Approach