Performance Manager
Job Type

 Life at Healthy Alliance

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. As a 2019-23 Albany Business Review’s Best Places to Work and a 2021-23 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance

We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

  • Competitive compensation package 
  • Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and      vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
  • 401K with a company match
  • Unlimited paid time off after 90 days of employment
  • Company-sponsored training and certification opportunities
  • Remote employer with flexible work schedules
  • A workplace that values safety, respect, employee engagement, recognition, and diversity
  • Salary range: $85,000 - $100,000/year commensurate with experience

Who You Are

The Performance Manager is a dynamic leader that helps manage the Performance team and our partners throughout the 25 counties we serve across New York State. Our network consists of partners of all types (human services, behavioral, and clinical providers) working to address community members’ health-related social needs before they turn into costly medical problems, and the Performance Manager is deeply involved in the overall network operations. We are looking for someone with experience working in the community and with health care services, leading teams in these areas, and demonstrating successful outcomes.  

What You’ll Do

· Oversee and direct the daily functions of Performance Consultants as defined by an established Quality Plan and Network Standards.

· Manage partners, including but not limited to supporting training activities for new and existing user groups to support network adoption, optimizing platform usage and contract management activities for members and network partners, and supporting remediation efforts for any identified improvement opportunities.

· Engage with partners in a consulting role to understand their current processes and make recommendations for areas of improvement, in collaboration with the Operations Team, to optimize use of the platform and support network health. 

· Collaborate on strategic opportunities with other members of the Leadership Team to further enhance service delivery excellence. 

· Collaborate with outside networks to support contract deliverables, including but not limited to managed care contracts and other funding sources.

· Review opportunities to expand service types by geography.

· Work with the Network Development Team to recruit organizations to fill service gaps. 

· Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with Network Development and Referral Coordination Center Teams as needed. 

· Maintain a pipeline of potential Healthy Alliance partners and report status weekly, including new partners in the monthly newsletter to inform the network of ongoing growth. 

· Evaluate partners’ effective use of the Healthy Alliance service suite through collaborative quality improvement reviews with the Lead Navigator and Lead Performance Consultant. 

· Host regularly scheduled meetings and training sessions in collaboration with the Performance Team. 

· Analyze partner-level performance data for trends and opportunities, providing recommendations to our Performance and Network Development Teams. 

· Assess and report on partner effectiveness and efficiencies to the Performance Director and Healthy Alliance Leadership Team. 

· Monitor partner-level adherence to Network Standards and compliance with established Quality Plan.

· Maintain consistent communication with the Healthy Alliance Leadership Team regarding potential risks that require further engagement or escalation. 

· Develop and maintain materials/collateral to support effective partner communication. 

· Demonstrate a “customer first” mindset and presence on all partner and customer interactions. 

· Learn and stay current on the Healthy Alliance suite of solutions. 

· Work collaboratively with the Unite Us (the technology that powers our referral platform) Account Manager and other critical vendor partners.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice. 


 What You’ll Need


· Bachelor’s degree required. Significant and relevant work experience may be accepted in lieu of educational experience. Degree in health, social services, or a related field preferred.

Professional Work Experience

  • Minimum of 2 years professional experience required in management, supervision, care coordination, or community relations required (5+ years preferred).
  • 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social drivers of health.
  • Experience with data analysis and comfortable with technology.

Skills, Knowledge, and Abilities

  • Proficiency with Microsoft Visio (or similar product), Word, PowerPoint, and Excel.
  • Knowledge and understanding of Value Based Payment principles and goals.
  • Knowledge of community social care resources. 
  • Motivational interviewing skills.
  • Excellent time management skills with ability to manage multiple tasks.
  • Strong and effective verbal and written communication skills.
  • Perform all work in accordance with Healthy Alliance core competencies and values.

Your next career opportunity is at Healthy Alliance!

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to 

Privacy Requirement 

This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. 

Healthy Alliance is an At-Will Employer.

Salary Description