Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an organized, detail-oriented, friendly and reliable individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by providing excellent customer service and performing routine office duties as part of our affinity travel program. 

NOTE TO APPLICANTS: An application must be completed in its entirety in a single session. The system does not allow the applicant to save their information and return later to complete the application. Please have all materials on hand before starting the application. 

DUTIES 

Performs activities and specific tasks in support of the Traveling Aggies program: 

• Assists visitors and Association employees with Traveling Aggies trip information, reservations, modifications, cancellations, and general inquiries. 
• Answers telephone and email inquiries. 
• Organizes and performs before- and after-trip duties with responsibility for the comprehensive trip board, data entry, copying, filing, faxing, and scanning accounting-related documents. 
• Ensures immediate responses are given to phone, mail and email inquiries. 
• Cultivates genuine relationships with travelers, potential travelers and tour operators. 
• Provides excellent customer service through multiple touch points from pre-booking to post-trip with personal communications to prospective and actual travelers. 
• Manages the RSVPs of the annual Travel Expo as well as the registration table the night of the event. 
• Assists with special events for the Travel Program.  
• Serves as Association host and representative on occasional domestic and international trips. 
• Works with The Association’s Development team to identify potential donors. 
• Promotes The Association’s Endowed Century Club, Century Club, Aggie Ring Scholarship program and capital projects to travelers, and when appropriate, asks for these types of gifts. 

Contributes to events and activities of the Former Student Programs Department: 

• Provides on-site support for events including, but not limited to, All-Aggie Tailgates, away game and bowl game activities, Class Reunions, Coach’s Nights, Constituent Network activities, Young Alumni events and meetings, and Traveling Aggies Expo. 

Participates in and provides input on various Association-wide activities: 

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals. 
• Provides on-site event support for Board and Leadership Council meetings. 
• Participates on internal event teams and task committees. 
• Participates in Association events, including but not limited to Aggie Muster, Aggie Ring Day, Reunions, Distinguished Alumni Gala, Pass It Back Day, All-Aggie Grad Party, and All-Aggie Hullabaloo, as needed. 

Serves as an ambassador for The Association: 

• Meets our Team Expectations. 
• Supports The Association’s marketing, communications, and branding initiatives. 
• Fosters relationships with students, former students, parents, faculty, staff, and friends of Texas A&M.  
• Attends external events in support of the Vice President of Engagement or on behalf of The Association, as directed. 

Other duties as assigned: 

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on additional duties without notice. 

TEAM EXPECTATIONS 

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will: 

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect. 
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships. 
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements. 
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced. 
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team. 

KNOWLEDGE, SKILLS & ABILITIES 

Required: Sound judgment and utmost discretion. Exceptional organizational, planning and project management skills with the ability to organize concurrent projects and manage time, while working independently with minimal supervision or collaboratively with teammates in an environment of rapid change and numerous deadlines. Skill at solving problems in real time and flexibility to adjust to rapidly changing situations while maintaining a positive attitude. Strong written, oral, and interpersonal communication skills. Strong analytical skills and attention to detail. Ability to work effectively with a variety of unique personalities and individuals of all ages, developing lasting professional relationships. Ability to use standard office equipment and software, including mail merge tasks with envelopes and labels, and the ability to quickly learn digital communication technologies such as website interfaces and email marketing platforms. Advanced software skills, including the Microsoft and Google suites, to perform administrative duties as required in maintaining communications, databases and spreadsheets. Ability to carry up to 50 pounds.  

Preferred: Familiarity with Texas A&M and its history, traditions, and values. First aid training and CPR certification. 

OTHER REQUIREMENTS 

Strong commitment to the mission and vision of The Association of Former Students, with the ability and desire to advocate for the organization and Texas A&M University. High energy level and intrinsic motivation, and good physical health. Availability to travel domestically and internationally on occasion, being away for days or weeks at a time. Outgoing personality with a positive and friendly attitude. Professional attire and behavior.  Texas driver’s license and ability to safely operate a motor vehicle.  

EXPERIENCE 

Required: One year in customer service. 

Preferred: Travel industry experience. 

EDUCATION 

Required: Bachelor’s degree or any equivalent combination of training and experience. 

Preferred: Graduate of Texas A&M University. 

SUPERVISION 

Received: Manager of Traveling Aggies. 

Given: None.