Why clients love us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The value you'll bring: The Cloud + Procurement Operations Associate will support the success of Managed Solution’s cloud licensing and technology product practices by providing efficient administrative activities necessary to support department operations, as well as effective, white-glove customer support to support client satisfaction and retention efforts. They will be responsible for developing proficient knowledge of departmental processes and procedures, as well as fundamental knowledge of Managed Solution’s cloud and procurement solutions. They will be responsible for the following essential duties and responsibilities:

• Delivering exceptional customer service and high levels of accountability in accordance with the Company’s core values and Customer Principles, including prompt response to incoming calls and emails, and proactive communication as required to support the customer requests.
• Supporting the Cloud & Procurement Services department with operations/administrative support around client communication, purchasing, account management, mailbox/call/ticket queue management, fulfillment, and quality assurance.
• Quickly learning and implementing prescribed department processes and procedures.
• Performing high-quality, accurate, and detail-oriented administrative work. 
• As directed, responsible for monitoring, escalating, and/or responding to client requests via email, phone, or other support avenues.
• Following up on outstanding quotes to ensure clients have the information they need to move forward through the sales process. Coordinating internally to escalate urgent requests or obtain necessary information for client response.
• Under the close guidance of the appropriate team member, the Cloud + Procurement Operations Associate may be tasked with purchasing items from approved quotes. In such cases, ensures all purchases made, as directed, match the quote parameters, including correct SKU/model numbers, quantity, pricing, etc.
• As assigned, assists with completion of administrative requirements for vendor deal registration and rebate programs or other data entry tasks.
• Maintaining compliance with all Company policies and procedures, as well as Company values.
• Demonstrating the ability to effectively manage multiple priorities, adapt quickly to changing circumstances, and maintain a high level of productivity and efficiency. The ability to work effectively under pressure while maintaining attention to detail and delivering high-quality results will be crucial for success in this fast-paced role.
• Other relevant duties as assigned.

Desired Skillsets and Experience:

• Associates or Bachelor degree preferred, as well as 6+ months in a high-volume transactional sales role or administrative/operations position. Equivalent combinations of education and/or relevant work experience will be considered. If performing work remotely, prior experience successfully meeting performance expectations in a remote position highly desired.
• The ideal candidate will be extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator, as job requires frequent interactions with internal and external customers.
• Demonstrated ability to quickly learn and then independently implement prescribed processes and procedures while maintaining high levels of customer service.
• Demonstrated ability to successfully deliver accurate, detailed work product in a high-volume environment.
• Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment are required.
• Prior experience working in ticketing, quoting, or contract management systems (Connectwise, PandaDocs) and/or with procurement processes highly desired. If none, demonstrated experience successfully working in a highly detailed, methodical manner is required.
• Strong proficiency in workplace software applications (MS Office – Word, Excel, PowerPoint; Outlook; Teams) is required.
• Demonstrated ability to work independently and carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong multitasking and prioritization skills, with ability to work effectively as part of a team or autonomously. 
• Adherence to tight service level agreements (SLAs), prioritization, and deadlines, including proactive communication around turnaround timelines.
• Adaptability and flexibility to adjust quickly to changing priorities and conditions, new tools/processes, etc.

Shift and Availability: Monday through Friday, hours to be agreed upon based on Company needs. Company operates in Pacific Time Zone, though some scheduling flexibility may be offered for employees in other regions.  

Work Location/Remote Status: This position may eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Employees in San Diego, CA, or in Pineville/Alexandria, VA area may be required to be present in a physical office site on a regular or full-time basis, depending on company needs.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $18.00 to $21.00 per hour

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+  
• 40 hours of Sick Time per calendar year 
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days  
• Holidays – Managed Solution celebrates 7 paid holidays each year  
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!  
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)  
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7  
• $100K Life/AD&D policy provided for all employees, free of charge!  
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!  
• $80/Month Cell Phone + Internet Reimbursement  

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale. 

Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.  

As we grow, we are anchored and driven by our Core Values: I <3 IT!

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.  
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.  
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.  
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.  

Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

Application Information and Hiring Timeline:

The initial application window will be through (7 days from posting date). If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. If you have questions regarding the status of this posting, please contact careers@managedsolution.com. If you have applied previously to roles with our team but have not been selected, feel free to reapply if you remain qualified, eligible, and interested in the position outlined above. 

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