Under the supervision of the Customer Solutions Center Manager the Dispatcher will be responsible for pre-dispatching vehicles for the next day. During this pre-assignment they will be responsible to ensure there are adequate resources to meet the call volume scheduled including a pre-determined overflow volume.  

The position will receive phone calls from hospital nursing floors, outpatient satellites, and private residences with request for transportation. You will assign called to ambulance units based on level of care (BLS, ALS, SCT, RN, WC) efficiently and accurately.  

This position will at times need to re-arrange calls that are preassigned in case of vehicular breakdowns, traffic, and ASAP call requests. You will be responsible for utilizing TraumaSoft to assign the trips to the vehicles based on the crew members scheduled and ensure that the vehicles have adequate time with the assigned calls to meet specified customers’ needs and response standards. 

The position while pre-dispatching for the next day may will be in close consultation with management to call in staff earlier for their next day shift and or additional staff for more shifts to ensure they can pre-dispatch the transports to the vehicles without inhibiting customer service and or required response performance standards.

• HS Diploma 
• Ability to work 12-hour shifts in length (at minimum) in a 24 hour environment
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to sit for a long periods of time and view computer monitors for extended periods of time.
• Ability to work in a busy, high-stress environment and be able to think and react quickly and effectively to tense situations.
• Ability to operate telephone and other specialized computer communication equipment.
• Ability to speak clearly and concisely and communicate effectively / accurately
• Ability to follow written and oral instructions.
• Ability to recall details from numerous informational resources.
• Pass a pre-employment drug and background screen
• EMT experience preferred but not required
• Sign the Butler Medical Transport non-disclosure form.