Hardware Store Sales Associate
Mattapan, MA Norfolk Hardware
Job Type

Are you looking for a fun and rewarding career in retail? Do you enjoy working with people and providing excellent customer service? If so, then Norfolk Hardware may be the best place for you!

As a member of the Norfolk Hardware team, you will be interacting with customers to discover the products they need and to ensure they have all they need to finish their home project.  We are looking for sales minded candidates who enjoy solving problems, looking to learn, and enjoy a fast paced work environment.

It may be you if you are friendly, outgoing, and has a strong attention to detail. You should also be able to work well under pressure and be able to multi-task.     In return, we offer competitive wages, flexible hours, and a fun and supportive work environment. We also offer a variety of benefits, including health insurance, dental insurance, vision insurance, 401(k) plan, career development opportunities and paid time off.


To be successful in this role, you will be able to:

  • Be proactive - assist customers by answering questions, directing them to items in the store, or inquiries via phone
  • Be a team Player - work together as a team to assist other cashiers when needed and identify possible shrinkage by pointing out items on carts or under carriages they may not be able to see
  • Be organized - Keep the store shelve, displays and work areas clean and stocked 
  • Be reliable - regular, on-time attendance is an essential function of this job
  • Be positive & friendly - maintain a positive image as a Norfolk employee and address all situations in a professional manner
  • Be a customer service minded - ask questions, interact with customers, and create a Positive Customer Experience

 Experience & Abilities:

  • 2+ years of retail experience working with customers on a selling floor. Good work history and longevity at an employer is a plus.
  • Good communication and customer service skills via face-to-face and phone, with a varying customer base
  • Ability to work in a team environment with limited supervision and get the tasks completed
  • Good computer skills to be able to ring customers, look up inventory, receive product
  • Ability to assist customers with product inquiries
  • Ability to complete basic math
  • Hardware store experience and product knowledge desired 

Physical Requirements

  • Neat and presentable appearance
  • Professional demeanor
  • Able to stand for long periods
  • Frequently needed to walk the store and occasionally climb step stool or ladder
  • Able to communicate verbally with customers
  • Able to read computer screens and price tags with small print
  • Often  required to lift and/or move up to 25 lbs.
  • Occasionally exposed to outside weather conditions.
Salary Description
Up to $20.00 based on experience