About Vervent: 

As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service. 

Overview

Credit Card Systems Administrators are responsible for the configuration of Corecard processing platform settings; monitors inventory processes; designs and implements solutions; has knowledge of various credit card processing systems; and has a deep understanding of system functionality.

We’re looking for an independent, highly motivated, and knowledgeable Credit Card Systems Administrator to support our credit card processing platforms. This individual is responsible for solving complex problems, identifying innovative solutions, defining and driving changes to the credit card processing platforms for internal and external stakeholders. 

This is an exempt position. The hours of the position are Monday through Friday from 8:00 AM to 5:00 PM CT with additional hours as necessary. This position is based out of Sioux Falls, South Dakota but remote employment is possible.

Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills: 

1. Previous Credit Card System of Record Control Records Experience

2. General Credit Card Experience supporting Operations and or Testing

3. Problem Solving and ability to work independently

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More. 
• 401k - 100% vested once you start contributing. Generous company match. 
• Beautiful local offices with on-site/hybrid options. 
• Regular employee health, wellness & engagement activities. 
• Pet Insurance, because fur babies are important to us too. 

Responsibilities include but are not limited to: 

• Provide subject matter expertise on credit card processing platforms to accomplish desired business objectives
• Translate business requirements into processing platform settings.
• Develop, document and execute system changes timely and accurately through each step of the change control process on the CoreCard platforms
• Proactively identify issues and determine solutions both pre and post implementation while adhering to implementation deadlines
• Respond to inquiries submitted to the internal ticket system timely and accurately
• Maintain and configure settings to ensure card packages are accurate
• Manage plastic related inventory
• Configure and build statements on the processing platforms
• Build and test Letters on the processing platforms
• Work with internal and external teams on implementing fraud mitigation tools
• Coordinate and communicate with Client Services on client-impacting projects
• Proactively identify operational opportunities to increase service quality or efficiency
• Represent team as CoreCard system SME in cross-functional projects

#LI-Remote #LI-VW1

• 2+ years’ experience updating and managing processing platform settings on CoreCard, Fiserv (FDR), and or TSYS; including but not limited to PCF (Product Control File), DMM (Decision Management Tables), Rules and DQ (DecisionQuest), OMR (Options Maintenance Request)
• Ability to define, measure and analyze processes to identify improvement opportunities
• Experience with financial processes/standards such as PCI, fraud, payments, credit bureau reporting, etc.
• Strong strategic and analytical skills with exceptional problem-solving capabilities
• Must demonstrate sound decision-making and ability to react quickly under pressure

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: 

The salary range for this role is $75,000 - $92,000 per year.