OVERVIEW

Provide courteous and professional services to donors by assisting at the dock with their donations, processing the donations, and stocking the items to ensure the success of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiver-Stocker:

• Presents a professional, clean appearance and provide courteous service to all customers and donors
• Responds quickly to bell for customer service needed at dock
• Assists customers lifting the donated items
• Utilizes resources to assist with heavy lifting, such as hand truck, electric forklift (must be certified) or other staff to help
• Assists drivers with unloading of large and heavy donated items and with loading of items for recycling or delivery
• Follows pricing guidelines to properly mark items for sale
• Brings items out to floor for display and stocking
• Assists customers loading items in vehicles
• Other duties as assigned

Cashier Responsibilities:

• Presents a professional, clean appearance
• Handles merchandise with care from checking out to bagging process
• Keeps cashier area and fitting rooms clean, and racks stocked and straightened
• Follows cashier policies and procedures regarding not checking out own merchandise, any family member, other employees or volunteers
• Contacts store management with questions and advice on handling unusual situations
• Provides applicants with application and job responsibility information, assists with setting up applicants for an interview
• Other duties as assigned

Financial Responsibilities:

• Use accuracy when ringing up a sale and counting back cash money
• Ensure customer receives a receipt and use diplomacy when a credit card is declined
• Responsible for a balanced cash drawer

Organization Mission and Policies:

• Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to “Valuable Customers with Distinction and Purpose” which defines “our valuable customers” as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Less than high school education or High School diploma or GED

SKILLS AND ABILITIES REQUIREMENTS

• Knowledge of:

   Mathematics and reading comprehension (Intermediate level)

• Skills and Abilities:

   Oral and written communication to wide and varied audiences

   Customer service

   Follow directions

   Work on multiple projects at once in fast-paced environment

   Attention to detail

   Count change

   Attention to detail

   Work a flexible schedule

• Physical:

   Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds

   Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear

   Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl

   Occasionally works near moving mechanical parts, if applicable.

   Occasionally works in high precarious places.

   Occasionally exposed to outdoor weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.