Who We Are:

KL&A is an IT consulting firm that knocks the socks off our clients. We work closely with organizations across the United States to develop creative business solutions through project & program management and custom software applications so they can focus on what’s most important…their mission.

We are honored to be named a Top Workplace by the Detroit Free Press for six consecutive years! Here at KL&A, we love what we do and believe that our employees are our greatest asset which is why we search for the best and brightest (and perhaps the most caffeinated) of the bunch. This is why our employees have the opportunity to work in an environment of their choosing: whether in the dynamic office environment, in your PJ bottoms at home, or a combination of the two.

Who You Are:

Are you ready to be our tech world's superhero, seamlessly navigating the labyrinth of business challenges with your arsenal of tech gadgets? Armed with the analytical acumen of Batman and the inventive genius of Iron Man, you're adept at unraveling complex problems with zest and precision. Whether joining forces with your fellow superheroes or embarking on a solo mission, your adaptability and ingenuity are your standout superpowers. Here’s what makes you a hero in our team. You are:

• Analytical and Curious: Balancing sharp analysis with creative problem solving
• Expert in System Analysis: Skilled in analyzing systems and processes to make innovative recommendations
• Proficient in JADs and Documentation: Adept in leading JAD sessions and creating epics, user stories, etc.
• Client-Focused: Deeply in tune with client needs, build lasting relationships and deliver precise, tailored solutions
• A Curious Learner: Taking the initiative to learn and grow, both professionally and personally

About the Role:

As a Business Analyst at KL&A, you’re at the core of where technology and business needs intersect. Collaborating closely with clients, project managers, and software engineers, your role is instrumental in the creation, enhancement, and support of custom web applications. Agile is the underlying foundation to our approach, and within this framework, you’ll navigate through process re-engineering, address change requests and bugs, and ensure the spotlight remains on data organization and user outcome. Your role is multifaceted, you will wear many hats such as:

• Tech-Business Liaison: Effectively communicate how tech solutions meet business needs, refining requirements through JAD sessions
• Collaborative Team Member: Work closely with clients and internal development teams to build web applications.
• Domain Expert: Become the subject matter expert and a trusted resource for your client
• Testing Support: Validate feature specifications

Superpowers We’re Seeking

• A Bachelor’s Degree or higher
• Must be legally authorized to work in the US without a current or future need for visa sponsorship
• A minimum of 5 years of experience as a Business Analyst, Technical Analyst, or Systems Analyst building web applications for external clients

Systems and Process Analysis:

• Previous experience internalizing clients’ business operations to ensure proper data validation, business rules & exceptions, and accurate workflows throughout the SDLC
• Understanding of business analysis process concepts, and how business needs drive the implementation approach to solutions
• Experience preparing for and conducting effective JAD sessions to elicit desired functionalities from clients about documented business and functional requirements

Documentation and Writing:

• Experience analyzing and developing user stories, acceptance criteria, and test scenarios
• Must have excellent writing skills, including the ability to write user guides and technical/functional documentation for complex processes that is concise, yet thorough
• Experience producing project artifacts, including meeting notes, mockups, wireframes, process maps, and data flow diagrams to convey functionality to stakeholders and development teams.

Communication and Client Management:

• Demonstrated experience creating and implementing strategies for effective communication and collaboration between the development team and non-technical client stakeholders.
• Experience collaborating with the development team(s) to design and develop functional solutions
• Experience building relationships with internal and external stakeholders by acting as a trusted advisor and liaison
• Must be self-motivated, resourceful, and adaptable to work efficiently and independently in a remote-first environment

Technical Knowledge:

• Strong understanding of how data is structured and its influence on the overall solution, as well as experience analyzing data
• Experience with testing

Gadgets and Gizmos:

• Experience using tools (such as Jira, Confluence, or TFS) to document and trace requirements through the software development life cycle
• Proficient in MS Excel, MS Word, MS PowerPoint, and MS Visio

Bonus Superpowers

• Knowledge of Microsoft Excel advanced features such as macros and/or relational database software
• Experience writing SQL queries
• Previous software development experience
• Experience ensuring the backlog is properly managed to maintain appropriate development velocity
• Previous experience triaging bugs

Compensation & Perks:

• Competitive salaries with bonus potential
• Three (3) weeks of paid vacation (prorated for first year)
• 40 days of paid sick time (prorated for first year)
• Paid parental leave
• Family building assistance (adoption reimbursement, IVF counseling, etc.)
• 401(k) with immediate employer match
• Workspace customization bonus
• Ongoing education and training reimbursement
• Employee recruiting bonuses
• Monthly communication reimbursement
• Premium healthcare insurance, including medical, dental, and vision for individuals, families, and domestic partners
• Flexible Spending Accounts for dependent care and medical care
• Employer-paid group long-term disability and group life insurance
• Voluntary insurance options, such as pet, critical illness, AD&D, and life.
• Awesome co-workers!

Work Environment

Since the COVID-19 pandemic forced most of us to work remotely, KL&A has embraced the new flexible scheduling that was one of the microscopic lights at the end of the isolated tunnel. As a result, we are conducting all interviews virtually (get your Zoom background ready.) New employees have the option of being onboarded into a virtual, in-person, or hybrid work schedule and are provided the tools they need to begin employment successfully, regardless of location.

Equal Employment Opportunities

Kunz, Leigh & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kunz, Leigh & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Kunz, Leigh & Associates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kunz, Leigh & Associates’ employees to perform their job duties may result in discipline up to and including discharge.