ABOUT THE COMPANY

Founded: 1981

Mission: To strive for equity for our youth by valuing and supporting the life they envision. 

Values: Trust, Respect, Empathy, Inclusion, & Advocacy

JOB DESCRIPTION

Position Title: Manager of Drop-in Center Services

Employment Classification: Full-time; Salary; Exempt 

Reports to: Director of Drop-in Center Services

Department: Programs

Program Summary: The Orangewood drop-in center supports Transitional-Age Youth (TAY) 18-24 who have ties to foster care, are experiencing homelessness, are impacted by traumatic events, and who are victims/survivors of human trafficking to access community resources and short-term case management services to support their transition to self-sufficiency.

Position Summary: The Manager of Drop-in Center Services is responsible for the overall daily functioning of four programs and quality control of services to include overseeing referrals, management of program supervisors, general service provision review, contract data collection, compliance, and reporting.

Major Areas of Responsibility: 

• Provide personnel management through a trauma-informed lens to include hiring, training, programmatic supervision, and evaluations of core staff, trainees/interns, and volunteers.
• Maintain a warm and welcoming environment.
• Cooperate and collaborate with staff across departments to positively contribute to the overall culture of the organization.
• Ensure daily operations of drop-in center are maintained — i.e. welcome system/door systems, resource room, floor, kitchen, and etc. 
• In partnership with the Director of Drop-in Center Services, monitor budgets and comply with fiscal policies and procedures for the smooth operation of services, including meeting required contracted outcomes.
• Ensure timely documentation, reporting, and maintenance of participant files in accordance with contract compliance of records as required.
• Provide necessary timely reports and statistics/information to funding sources as required.
• Monitor program success through Logic Model outcomes.
• Participate in grant writing process to support program funding.
• Identify community-based resources to enhance program services.
• Responsible for monitoring and building relationships with external service partners.
• In partnership with the Director of Drop-in Services, ensure contract compliance by conducting internal audits and file reviews.

Knowledge, Skill, and Experience Requirements: 

• Minimum educational requirement bachelor’s degree in psychology, Social Work, Human Services, or related field required. 
• Minimum 4 years of relevant work experience including managing multiple teams and contracts simultaneously required.
• Experience with crisis intervention/de-escalation techniques.
• Skilled in managing multiple programs and/or competing priorities.
• Ability to manage and resolve crises and deploy resources as needed. 
• Exhibits independence, decisiveness, and responsibility.
• Ability to establish operational objectives and delegate appropriately. 
• Demonstrates ability to manage grants and develop programming.
• Demonstrate a proficient understanding of Trauma Informed Care
• Demonstrate ability to work well under pressure.
• Ability and flexibility to work in a high crisis, fast paced environment.
• Adept at coaching and mentoring staff to perform at their best. 
• Ability to receive and implement feedback. 
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
•  Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification.

Essential Qualities:

• Understanding of and passion for the Foundation’s mission, vision, and values.
• Enjoys working directly with youth, volunteers, community partners, etc.
• Passion for and enjoys working directly with TAY population.

Working Environment/Physical Requirements: 

• When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed. 
• Some evening hours are required; may also need weekend hours coverage.
• Position will require use of personal vehicle.
• Physical requirements include standing, sitting, typing, bending, and lifting up to approximately 50 lbs. (i.e. tables, chairs, food, water, etc.). 
• Modification to work schedule may be made based on needs of the Foundation.

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.