Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by assisting with the production and delivery of donor-centered acknowledgement, recognition and stewardship items to enhance relationships and engagement between donors and The Association. 

NOTE TO APPLICANTS: An application must be completed in its entirety in a single session. The software will not allow an applicant to save their information and return later to complete the application. Please have all materials on hand before starting the application so that you do not lose your work. 

DUTIES 

Performs tasks related to the stewardship of donor gifts: 

• Compiles, prints and distributes donor acknowledgement letters, receipts, and recognition items with efficiency, accuracy, and timeliness. 
• Provides quality control of stewardship data files, including but not limited to checking the accuracy of data in gift acknowledgement reports and other data files. 
• Facilitates positive and long-lasting relationships by delivering exceptional customer service to all visitors, volunteers, and donors by appropriately handling customer inquiries and requests.  
• Assists the Coordinator of Stewardship with improving standard operating procedures, increasing efficiency in processes, and creating stewardship opportunities designed to improve donor engagement and retention. 
• Oversees the ordering and maintenance of recognition items and supplies, such as plaques, decals, year bars, luggage tags, receipts, letterhead, and envelopes, including maintaining inventory. 
• Manages the mailing process for Century Club plaques. 
• Conducts research on returned stewardship mailings, including plaques, and follows up with donors as needed. 
• Assists in planning and executing special events designed to strengthen and expand relationships with donors, including but not limited to Diamond Century Club stewardship events and Thank an Ag Day.  
• Works on special projects as needed and assigned by the Vice President for Development, the Director of Annual Giving, the Manager of Annual Giving, or other Development staff members.  

Participates in and provides input on various Association-wide activities: 

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals. 
• Provides on-site event support for Board and Leadership Council meetings. 
• Participates on internal event teams and task committees. 
• Participates in Association events, including Aggie Muster, Aggie Ring Day, All-Aggie Grad Party, All-Aggie Hullabaloo, Distinguished Alumni Gala, Reunions, Pass It Back Day, Thank an Ag Day, gameday receptions, and others as required. 

Serves as an ambassador for The Association: 

• Meets our Team Expectations. 
• Supports The Association’s marketing, communications, and branding initiatives. 
• Fosters relationships with students, former students, faculty, staff, and friends of Texas A&M.  
• Attends external events on behalf of The Association, as directed. 

Other duties as assigned: 

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on different or additional duties without notice. 

TEAM EXPECTATIONS 

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will: 

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect. 
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships. 
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements. 
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced. 
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team. 

EDUCATION & EXPERIENCE 

Required: High school diploma or equivalent combination of training and experience.

Preferred: Completion of business courses with specific training in the use of word-processing software. Experience with a Customer-Relationship Management platform (Salesforce and Marketing Cloud preferred). Fluency in Spanish. 

KNOWLEDGE, SKILLS & ABILITIES 

Required: Sound judgment and utmost discretion. Ability to organize concurrent projects and manage time, while working independently with minimal supervision or collaboratively with teammates, in an environment of rapid change and numerous deadlines. Excellent interpersonal and customer service skills and the ability to effectively communicate in a professional manner with students, former students, Association employees and Association leadership. Ability to work effectively with a variety of unique personalities and individuals. Ability to sit at a desk and work on a computer for prolonged periods. Proficiency with standard office equipment and software, including basic word processing and spreadsheet competency within the Microsoft Office suite. Ability to lift and carry objects up to 35 pounds. 

Preferred: Familiarity with Texas A&M and its history, traditions, and values. 

Reasonable accommodations may be made
to enable individuals with disabilities to perform essential functions. 

OTHER REQUIREMENTS 

Strong commitment to the vision and mission of The Association of Former Students, with the ability and desire to advocate for the organization and Texas A&M University. High energy level, intrinsic motivation, and a strong desire for learning and growth. Professional attire and behavior. Availability to work irregular hours on occasion, including evenings and weekends. 

SUPERVISION 

Received: Coordinator of Stewardship. 

Given: None.