The position will work between departments to provide support to services provided by the accounting group and the Marketing team. We reserve the right to change duties as needed to provide the support needed to meet additional demands. The role of ticketing manager is expected to take about 10hrs weekly, and the conflicts/new matters work handled by accounting should account for about 20 to 25hrs a week.

Key Responsibilities:

• Excellent communication skills, including following up with attorneys and clients.
• Ability to work independently and collaboratively while being part of a team.
• Coordinate with the New Matter Specialist to ensure the accuracy of a completed new matter sheet and that all supporting/required documentation is included. 
• Gather and verify new matter information from all available resources – attorneys, secretaries, internet research to complete a consistent and error free new matter sheet in a timely manner.
• Ability to use the firm’s Aderant financial software (time-entry, conflicts) Windows/MS Office Software/Document Management Software, Ticketmaster, the MLB.com ticketing system and other new technologies.
• Manage the process of inputting ticket and guest information into the ticketing system, TicketManager, ensuring accuracy and completeness of data. 
• Training and Implementing ticketing policies and procedures to ensure fair distribution, registration, and use of the of the tickets to the legal assistants, paralegals, attorneys, and administrative staff. 
• Prior experience with Ticket Manager, Ticketmaster, and a client relationship management (CRM) tool is a plus, but not required.