Front End Retail Supervisor
Mattapan, MA Human Resources
Job Type

Join Our Team as a Retail Front-End Supervisor!

At Norfolk Hardware & Home Center, we live by the mantra 'Big enough to serve you, small enough to know you.' Our commitment extends beyond providing home essentials and DIY solutions; it's about establishing a local pillar of the community, where our customers feel valued. Join our dynamic team and play a key role in shaping unforgettable shopping experiences.

Why Us?

  • Thriving Environment: Every day is a chance to make a difference in our vibrant and customer-centric workplace.
  • Leadership Role: Lead a dedicated team, ensuring seamless day-to-day checkout experiences.
  • Professional Growth: Elevate your career in a supportive environment that values continuous development.
  • Community Connection: Be part of a community-driven, family-owned company, deeply rooted in the Boston area for the last 90 years.

Front-End Supervisor Responsibilities:

  • Mentorship and Development: Drive high-level service by fostering growth and collaboration among front-end retail staff.
  • Efficient Operations: As a front-end supervisor, you will oversee smooth register & checkout operations, review staffing levels, hire and train new staff, address customer issues, and support associates for exceptional customer transactions.
  • Store Presentation: Maintain a positive image, and ensure an inviting, well-organized, and stocked checkout area for an outstanding retail customer experience.
  • Innovative Collaboration: Work with store management to identify process efficiencies, define impulse items for display, and other special projects.

Front-End Supervisor Qualifications:

  • Experience and Expertise: 3+ years of supervisory & retail experience, preferably in home improvement.
  • Diversity and Inclusion: Embrace a multicultural workforce, and if bilingual - that's a plus!
  • Educational Background: An associate degree in business management or a related field is desired.

Physical Requirements:

  • Standing: Extended periods of standing.
  • Lifting: Ability to lift 50+ lbs.
  • Mobility: Walking, stooping, and climbing.
  • Customer Assistance: Carrying items to assist retail customers.
  • Hearing Adaptability: Adapting to varying noise levels.


  • Competitive salary based on retail management experience.
  • Full benefits, including health, dental, and Norfolk-paid life insurance.
  • 401k with generous company match and financial wellness education.
  • Opportunities for professional development.
  • Positive and inclusive workplace culture.
  • Employee discounts and special perks.

Apply now to be our Retail Front-End Supervisor! Join us in creating an exceptional shopping experience at Norfolk Hardware and Home Center. Your successful career journey begins here.


Salary Description
Based on retail management experience