Patient Support Coordinator
Job Type


The Patient Support Coordinator is responsible for various functions in support of the Patient Support Department. This role will report to the Patient Support Manager. 


  • Provide superior support to internal Patient Support Team, internal Sales team, and patients 
  • Process patient data for accuracy and confirming all required documentation is complete and accurate 
  • Conduct patient survey collection via text, email, and phone call 
  • Respond to, process, and provide on patient data reports
  • Maintain Patient Support Department data metrics to the Patient Support Manager 
  • Work in close collaboration with the Patient Support Associates 
  • May assist the Sales Training Coordinator on an as needed basis, as assigned by management 
  • Perform other duties and projects as assigned by management


Experience, Competencies, Education:

  • Bachelor’s degree preferred.
  • Strong verbal and written communications skills
  • Strong typing skills and speed, data collection skills over the phone, data entry experience preferred 
  • Detail oriented and excellent organizational and time-management skills with proven ability to prioritize work and meet deadlines
  • Experience collaborating with internal and external resources
  • Proficiency in Microsoft Office Software, email programs, and online information systems 

Beneficial Skills and Experience:

  • Medical Field experience preferred 
  • Customer Service and/or Call Center experience a plus
  • Experience working in a CRM platform, ideally Salesforce, preferred


  • Ability and willingness to “get the job done”, allowing for flexible and extended hours, depending upon the project needs
  • Small office environment (does own documentation and interacts directly with others in virtually all situations)
  • Travel – approximately once a year