SUMMARY

The Patient Support Coordinator is responsible for various functions in support of the Patient Support Department. This role will report to the Patient Support Manager. 

PRIMARY RESPONSIBILITIES

• Provide superior support to internal Patient Support Team, internal Sales team, and patients 
• Process patient data for accuracy and confirming all required documentation is complete and accurate 
• Conduct patient survey collection via text, email, and phone call 
• Respond to, process, and provide on patient data reports
• Maintain Patient Support Department data metrics to the Patient Support Manager 
• Work in close collaboration with the Patient Support Associates 
• May assist the Sales Training Coordinator on an as needed basis, as assigned by management 
• Perform other duties and projects as assigned by management

KNOWLEDGE AND SKILL REQUIREMENTS

Experience, Competencies, Education:

• Bachelor’s degree preferred.
• Strong verbal and written communications skills
• Strong typing skills and speed, data collection skills over the phone, data entry experience preferred 
• Detail oriented and excellent organizational and time-management skills with proven ability to prioritize work and meet deadlines
• Experience collaborating with internal and external resources
• Proficiency in Microsoft Office Software, email programs, and online information systems 

Beneficial Skills and Experience:

• Medical Field experience preferred 
• Customer Service and/or Call Center experience a plus
• Experience working in a CRM platform, ideally Salesforce, preferred

WORKING CONDITIONS

• Ability and willingness to “get the job done”, allowing for flexible and extended hours, depending upon the project needs
• Small office environment (does own documentation and interacts directly with others in virtually all situations)
• Travel – approximately once a year