Headquartered in San Clemente, California, Sonance is recognized as a world leader in the design and marketing of quality distributed audio systems including speaker systems, amplifiers, and electronics. For nearly 40 years, Sonance’s unwavering commitment to design, innovation and authentic partnership has grown into a multi-brand, multi-industry story. Today - Sonance, iPort, and James Loudspeaker are preferred brands in the custom installed audio market with products sold in over 75 countries. The Sonance family of brands is on pace to double in size over the next five years, and Sonance’s greatest asset – it’s people – will be the key driver of our shared success!

Responsibilities include:

Tech Support responsibilities include, but are not limited to providing technical support to

dealers, representatives, end-users and internal staff on company speakers and electronic

products.

• Answering technical questions on all Sonance, iPort, TRUFIG, and James Products
• Troubleshoot amplifiers, speakers, and control products over the phone
• Recreate problems from the field as needed
• Interface with internal departments to resolve product and or customer issues (Engineering, Education, Quality, Sales and Marketing).
• Log all tech calls and customer issues in Zendesk support software on a daily basis
• Assist in publishing and distributing Tech Notes to the field as directed
• Attend Educational In-House Trainings

PM21

Highly self-motivated team player with good time management skills who is able to explain

technology and technical procedures in clear language that is easily understood. Candidate

should be very detail-oriented, have an excellent command of the English language and a

thorough knowledge of consumer audio.

• High School diploma/equivalent
• Knowledge of distributed audio, home theater, keypad systems and custom electronics (RS232 knowledge a plus!)
• Strong customer service skills are required
• Previous custom installer experience a plus
• Must be proficient in Microsoft Word, Excel, Outlook and Explorer. Visio and DTools experience are considered a plus
• Experience with Ring Central and Zendesk is a plus
• Light travel required for trade shows or seminars when necessary

**Candidate Ideally located in the US Eastern Time zone.