Job Title: Senior Data Systems Manager 

Reports To: Senior Director of IT 

New/Replacement Position: Replacement 

Location:? Remote from anywhere in continental US.  

FLSA Status: Exempt  

Salary: $84,000 - $120,000 (dependent on experience)

Job Summary

The Senior Data Systems Manager will manage and support NRPA’s Association Management System (AMS) and all related data and integrations. This position will also partner with related vendors regarding the ongoing maintenance and development of this membership system. You will also be responsible for identifying opportunities that improve the AMS system, allowing NRPA to take full advantage of the platform’s capabilities in support of the association’s tactical and strategic goals and to enhance the customer experience of both internal clients and NRPA’s membership. You will regularly develop and maintain reporting functions to support the association’s business needs and ensure the data provided is timely, relevant and accurate. 

The Senior Data Systems Manager will also supervise a full-time Data Analyst position, providing direction and assigning duties and responsibilities. You will report directly to the Sr. Director of IT, and together you will collaborate with NRPA customer service, certification, business development, marketing, research and finance teams to deliver on their goals.

Specifically, your responsibilities will include but are not limited to:

• Maintain and enhance the AMS system, database and member-facing and staff web interfaces, including reporting, login and system performance. Submit tickets for system issues or requests with AMS vendor as needed.
• Lead all development projects for the AMS system, including those that allow for NRPA to take full advantage of its overall capabilities, improve business processes, and keep the platform secure and on an up-to-date version. As project manager, you will interact with third-party vendors for these projects. Oversee the analysis and planning for system migrations and implementations. 
• Identify and providing solutions for compliance and optimization of system.
• Serve as in-house expert for the AMS, staying current on new or modified features, modules, and functionality. Provide documentation, and perform or manage troubleshooting and testing of system(s). Troubleshooting includes working with and managing third-party vendors (both for the AMS and integrated platforms)
• Develop and maintain data reports/views that support the association’s membership, marketing, communications, research and public policy activities.
• Serve as staff liaison for NRPA’s association management system including:
• Maintain NRPA staff accounts and user credentials and serves as staff trainer for the AMS.
• Track and manage AMS issues and project requests in help ticket system. Keep all stakeholders informed on the status of their tickets.
• Automate processes as needed, including event confirmations, welcome letters, staff reports, alerts, data validation, etc. 
• Manage, test and maintain third-party application integrations with the AMS, including RealMagnet, HigherLogic, SonicForms, Elevate and others as needed.
• Coordinate AMS upgrades and service pack updates with solutions provider as well as prepare and perform testing of new features from AMS and third-party updates and upgrades.
• Maintain up-to-date documentation of configuration changes, end-user instructions, and business processes. 
• Add/update content as needed to staff site dashboards and websites.
• Provide support for Annual Conference as needed, with special attention to management of database of conference registrants and attendees.
• Undertake special projects and assignments as directed.

Minimum Qualifications:

• Bachelor's degree in a technology related field or equivalent combination of education, experience and certification,  
• 7-10 years of hands-on experience supporting and enhancing relational databases - specifically Association Management Systems – along with their structures/modules/components.
• 1-2 years hands-on experience implementing, enhancing and supporting a cloud-based AMS, including configuring dashboards, updating member and staff site content, creating panels, content pages and process automations, developing views and reports for dashboards and continuum report lists.
• 1-2 years direct supervisory and/or management experience, including the guidance and development of subordinate staff.
• Solid knowledge of access/security protocols – User permissions, page/content access settings, content authority.
• Demonstrated project management experience with strong organizational skills and ability to meet deadlines.
• Ability to grasp concepts quickly.
• Proven experience identifying issues, making recommendations and finding effective solutions through analytical, logical and iterative approaches.
• Excellent verbal and written communication skills with ability to communicate technical concepts to non-technical staff.
• Detail-oriented with a passion for accuracy
• Self-directed, adaptable and can excel in a dynamic, fast-paced work environment
• Strongly customer service oriented.
• Professional and collaborative, able to work with a wide diversity of internal and external colleagues and contribute to an inclusive work culture.
• You are dedicated to continuous learning for self and others, not afraid to learn and develop new skills and tools and empower others to do the same.
• Travel: up to 10 days per year. 
• You are able to meet the typical physical & mental demands: Requires prolonged sitting with some bending, stooping and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard and other office and computer equipment.

TO APPLY 

Please submit the following required materials. Applicants without the following required materials may not be considered for this position. 

• Resume
• Cover Letter detailing your how your experience, qualifications and work style has prepared you for this position (limit 2 pages).  

Applicants will first be evaluated on the completeness and qualifications of application materials. Qualified applicants will be invited for a phone screen and selected applicants will be invited to a panel interview. Finalists will be required to submit professional references and successfully complete a background check.   

NRPA is deeply committed to the core values of diversity, equity and inclusion and actively seeks to integrate these core values into all elements of our daily work. NRPA is an equal opportunity employer and highly encourages candidates from all backgrounds to apply, including people of color, ethnic minorities, new Americans (immigrants and refugees), LGBTQ+ individuals, people with disabilities, native people, and veterans.   

Discover the Benefits at NRPA!

To promote healthy lifestyles, at work and away, we have established programs such as a 37.5-hour work-week, flexible work schedules, a remote first workplace, an employee assistance program (EAP), educational Assistance including tuition reimbursement and certification exam fee reimbursement programs, Lunch-and-Learn sessions, and more. NRPA offers competitive and generous health and wellness benefits, a generous PTO program including 26 days of accrued paid time off from time of hire and 13 paid holidays per year, 6 weeks paid parental leave, and a 6% employer match in the retirement savings plan with immediate vesting. 

Although most staff work remotely, the NRPA headquarters office is situated on park land in Ashburn, Virginia. This campus boasts a warm professional environment, with a relaxing and peaceful view of nature at its finest! This space offers indoor & outdoor eating areas and fitness opportunities, including an air-conditioned fitness room with access to showers and extensive foot trails for the outdoor enthusiast.