REPORTS TO: Vice President of Community Partnerships
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois
Working at All Chicago:
On an average night in 2019, nearly 5,300 people could be found on our streets and in our shelters. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors, this is our city, and together we can ensure that we all have stable homes.
All Chicago strengthens our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
The Communications Manager serves as a key member of All Chicago’s Programs team, Development and Communications team, and leads communication and outreach efforts to align partners in our collective efforts to end homelessness in Chicago.
The Communications Manager (a) successfully executes multiple communications strategies to more fully engage our community partners and Chicago’s Homelessness Continuum of Care (CoC) and (b) integrates All Chicago’s program work into broad communications strategies and develops and executes organization-wide strategies.
The CoC is a membership association comprised of service providers, people of lived experience, funders, government agencies, and other stakeholders working collaboratively to create a citywide, systemic response to preventing and ending homelessness. This position provides leadership on the creation of communication strategy, develops and executes work plans, leads substantive projects, and has the opportunity to grow along with the organization.
Continuum of Care (CoC) Communications – 70%
- Develop a deep understanding of Chicago’s Continuum of Care (CoC) and All Chicago’s role in supporting the CoC, its programs, accomplishments, and goals.
- Lead the creation of CoC program e-newsletters, website content, fliers, brochures, and other communications. Draft program correspondence and press releases as needed. Highlight the work of our partners, through monthly features on the website, in newsletters, etc.
- Attend weekly meetings with leaders from Chicago’s homeless response system and develop materials to communicate system progress to the CoC. Serve as a communications strategist for the homeless system by providing communications support to partner agencies.
- Maintain and improve the collection and organization of all partner agency contact and membership information, and mailing lists, including electronic and hard copies.
- Identify and recommend local, state, and federal housing and homelessness policy advocacy opportunities to the CoC
- Attend CoC workgroup meetings when appropriate to seek out strategic CoC and partner agency communication and branding opportunities.
- Serve as primary liaison to graphic designers for CoC communications.
All Chicago Communications – 25%
- Work closely with the team to create and execute communications strategies with excellence.
- Engage senior leadership to identify and capitalize on opportunities to positively highlight our program work in the community.
- Lead the creation of All Chicago e-newsletters, website content, fliers, brochures, and other communications. Draft program correspondence and press releases as needed.
- Coordinate with the Data and Evaluation Manager and Vice President of Strategy and Innovation to edit, design, and promote research reports and briefs that explain homelessness data trends and position All Chicago as a research leader.
- Ensure program communications are consistent with all organization branding guidelines.
- Manage All Chicago’s advocacy sign-on and letter of support request procedures.
- Serve as primary liaison to graphic designers for All Chicago communications.
- Represent All Chicago in a positive and responsible manner at external events and meetings.
Administration – 5%
- Develop analytical metrics and regularly monitor and report on progress towards annual and strategic plan goals.
- Actively participate in department, committee, and staff meetings.
- Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors’ degree in communications, public relations, or marketing, or equivalent degree or experience.
- A minimum of two years of work experience in communications, public relations, or marketing.
- Experience communicating policy or systems-change programs preferred. Experience working on this issue preferred.
- Prior experience using social media in a professional setting.
- Prior work experience managing the production of, and writing communications materials intended for a variety of audiences. Excellent professional writing and verbal communications skills.
- Proven experience with Constant Contact software or other third-party email vendor.
- Advanced computer skills in Microsoft Office products and comfort with technology.
- Strong work ethic and integrity. Goal-oriented and results-driven.
- Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
- Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, people of lived experience, service providers, government agencies, and other stakeholders.
- Dedication to providing quality customer service to internal and external constituents.
- Excellent organizational and time management skills, timeliness in meeting deadlines, and the ability to oversee multiple projects at a time.
- Capacity to effectively carry out instructions provided in written or oral form.
- The capacity to work in a multi-disciplinary and collaborative environment, both internally and externally, is required. This position is required to assist other departments in order to facilitate the achievement of the All Chicago strategic goals and objectives, as appropriate.
- Work place is a smoke- and drug-free environment.
- Intermittent travel to off-site locations required.
- Position requires frequent and regular computer and phone use.
- This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required.
- All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
- Please apply online with cover letter addressing our stated qualifications, resume, and your salary range requirement in Microsoft Word or PDF format only.
- Incomplete applications will not be considered.
- Applications will be accepted until position is filled. Position begins as soon as possible. No phone calls, please.