Family Empowerment Program Manager
Job Type

Position: Family Empowerment Program Manager

Reports to: KesherKC Social Work manager

Status: Full-time, non-exempt

Jewish Family Services ( supports and strengthens lives throughout Greater Kansas City. We provide essential human services for people of all faiths, ages, cultures, and identities who are facing challenges in everyday life or times of crisis. Our highly skilled and compassionate staff are dedicated to preserving the well-being, comfort, and dignity of others, always respecting the confidentiality of our clients. JFS proudly serves more than 10,000 people annually, with a breadth of related services including KesherKC (social services and food pantry), Older Adult Services, Mental Health and Education, and Jewish Life including Chaplaincy.

Position Summary:

The Family Empowerment Program Manager works intensively for up to 18 months with families referred by the Shawnee Mission School District (SMSD) to promote housing stability and educational attainment. This work together may include referrals to internal or external services, financial support and/or consultation, and other supports as identified by the family. The goal is to empower families towards a more secure future, which may include housing stability, increased income, access to public benefits, and school attendance. This position will include work at both JFS offices (MO & KS), remotely, with clients in their homes, and at various community outreach and partner events.

Essential Duties:

  • Implement innovative best practices to support families as they move towards stability in their financial lives and improve overall wellness.
  • Work directly with families on intake, assessment, case management, spending plans, goal-setting, problem-solving, and providing appropriate referrals to service providers internally and externally to support goals.
  • Implement family-centered, trauma-informed interventions.
  • Coordinate and partner with allied agency programs and resources.
  • Document all participant services in accordance with agency procedure and policies.
  • Enter family interactions and documentation into appropriate databases in an accurate & timely manner.
  • Other duties as assigned.

Essential Education, Knowledge, and Experience:

  • Bachelor’s or master’s degree in social work or other relevant disciplines required.
  • One year of experience in a social work or related position.
  • Proven experience with best practices in support of low-income families.
  • Proven strong engagement, assessment, problem-solving, motivational, collaboration, and planning skills.
  • Knowledge of and experience with community resources and income supports.
  • Strong technology skills including MS Office, internet browsers, and utilization of electronic client databases.
  • Bilingual preferred.
  • Commitment to diversity, equity, and inclusion.
  • Able to work independently in a highly organized and efficient manner.
  • Able to maintain confidentiality.
  • Able to work comfortably and effectively with all staff and clients.
  • Effective communication skills, including professional phone and email etiquette.
  • Able to promote and enable warm, supportive, collaborative, ongoing relationships with clients accessing services.
  • Able to connect and collaborate internally with teams and with other relevant community organizations and resources.
  • Valid vehicle insurance and driver’s license.

Environmental/Physical Requirements:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Frequently required to sit, stand, talk, and hear.
  •  Able to lift and move packages, equipment, supplies, files, etc., up to 30 pounds
  •  Able to stoop, bend down to the floor, or reach up above the head.
  •  Able to effectively use office equipment such as video conferencing, digital phone system, Windows/Office, printer, copier, and fax machine.

Key Competencies:

Cultural Humility: Engage in the regular practice of self-reflection on how one’s own background and the background of others impact workplace experiences.

  • Organizational Leader: Must have an innovative mindset and create and maintain a strong reputation as a strategic doer, demonstrating agility and collaboration throughout the organization.
  • Emotional Intelligence: Empathy and strong interpersonal skills are essential. Must be compassionate, self-aware, and able to skillfully manage their emotions and those of others.
  • Adaptability: Must have a strong sense of urgency and ability to work efficiently under sometimes rapidly changing circumstances.
  • Integrity: Must utilize effective judgement and problem-solving skills while maintaining the highest ethical and professional standards.

Guiding Principles: JFS is guided by five principles informing how we engage with each other and the community we serve. The right candidate will be in alignment with these values:

B’Yachad - Stronger Together: We are better as an agency and a community when we think, work, and serve together.

Being Human-Centered: We put the human experience and perspective at the center of our thinking, programming, services, and interactions.

Collaboration: We actively seek partnering opportunities within JFS and throughout our community.

Innovation & Entrepreneurship: We respond and continually adapt to ongoing needs and changes in Kansas City.

Open Communication: We communicate openly, honestly, and in a solution-oriented manner. 

 Equal Employment Statement: Jewish Family Services is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and organizational need. All qualified applicants will be considered.

Salary Description
$42,000- $58,000 annually