Job Title:            ALO Director/MIA Airport

FLSA Status:     Full-time, Exempt

Salary:               $135,000 – $150,000

Location:          Miami International Airport (MIA)/Remote

Position Summary

Under the direction of the Vice President, Practice Area Leader, the Airline Liaison Officer/Director (ALO) has the primary responsibility for managing relationships between airport and airline representatives regarding matters that affect airline operations at Miami International Airport (MIA). The key areas of responsibility include managing communication regarding aviation project management, terminal design and construction, airline operations, and airport design, planning, and operations activities. In addition, this position monitors the implementation of and adherence to Airline Use and Lease Agreements. 

Candidates must be self-motivated, require minimal supervision, and have the capacity to work in a fast-paced environment. Successful candidates will be capable of establishing and maintaining effective communication with airport and airline clients as well as with leadership and staff members in our firm. The ALO must also be bilingual and able to speak Spanish fluently.

Essential Job Functions

Relationship Management

• Manage relationships between airport and airline representatives regarding matters affecting airline operations at the airport.

• Maintain effective communication with peers, supervisors, and clients.

• Represent clients in progress meetings, coordinate design activities, and address operational issues and develop solutions.

• Implement solutions to operational impacts and coordinate resolution with clients, tenants, designers, and construction teams.

• Communicate technical issues to a non-technical audience both verbally and in writing.

Project Management

• Review conceptual and detailed designs for capital development projects in areas including terminals, concourses, and the airfield, as well as for specialty systems such as baggage handling, airline and common use terminal equipment, major drain and storm water management, electrical communication distribution systems, utilities, cargo buildings, passenger terminal facilities, NAVAIDS, and other airport and airline facilities.

• Develop project phasing plans to address operational issues.

• Review and develop project schedules and evaluate or develop alternative or recovery options.

• Develop and review project cost estimates and program budgets.

• Monitor the status of construction and coordinate with representatives of the construction team regarding project status and construction issues.

• Monitor project costs and schedules and report exceptions and issues.

• Administration

• Monitor the implementation of and adherence to Airline Use and Lease Agreements.

• Prepare status reports, presentations and materials explaining operational impacts or general project information to clients and other stakeholders.

• Perform specialized tasks as required with minimal supervision and within acceptable timeframes.

• Perform general recordkeeping, filing, documentation, and graphic preparation duties. 

• Provide support to the day-to-day operations of the Airport Liaison Office and support airline clients.

• Perform other tasks outside of areas of expertise while being provided with direction.

• Perform other responsibilities associated with this position as assigned.

Competencies

• Above average communication skills, both oral and written.

• Above average presentation skills.

• Excellent computer skills with a thorough understanding of Microsoft Office Suite.

• Self-motivated.

• Ability to work within a structured environment with defined expectations.

• Ability to complete assigned tasks without deviation from established approvals.

• Ability to balance the interests of multiple stakeholders and communicate with outside parties.

• Attention to detail regarding quality standards.

• Ability to interact in group settings using judgment and discretion, and to represent the firm in the desired fashion.

• Ability to understand construction requirements and airline operations in order to evaluate potential project impacts.

• Ability to identify potential cost saving opportunities.

• Ability to read plans and design drawings.

• Ability to evaluate the scope of projects.

• Ability to develop alternative design recommendations.

• Ability to coordinate activities with design and program teams.

• Ability to prepare detailed written comments.

• Ability to hire, evaluate, manage, mentor, and develop staff.

• Ability to generate new business opportunities for the firm.

Education & Experience

A Bachelor’s degree from an accredited university in civil engineering, architecture, construction management, aviation management, real estate, law, or finance. A graduate degree is a plus. 

At least fifteen (15) years of progressive work experience in managing complex relationships, up to and including airport/airline stakeholders. Additionally, experience with some of the following is necessary: negotiations, aviation project management, terminal design and construction, airline operations, airport design, planning, operations, and financial activities. Must have experience with Microsoft Office applications including Word, Excel, PowerPoint, and Access. CAD and graphics software experience preferred. 

Other Requirements

Must be able to speak Spanish fluently, possess a valid driver’s license, and the ability to obtain airport security badging credentials.

First-Year Goals

1. Assume day-to-day responsibilities for the MIA ALO position.

2. Establish a solid and positive working relationship with airline corporate real estate representatives responsible for MIA as well as key airport staff.

3. Develop a solid understanding of the ongoing and future capital development projects planned at the airport and how they may impact airlines, and track and resolve key issues.

4. Ensure that the firm’s ALO contract is successfully managed and maintained.

Long Term Goals

1. Continue to grow the ALO function at MIA with increased involvement in capital development programs and the coordination of day-to-day airline issues.

2. Monitor the local and regional political environments and how they could impact the airlines, airport, and this role.

3. Support and be a resource to the Airline Services Practice for other potential projects. 

4. Maintain and develop contacts in the airline industry and market to identify future opportunities for the firm to provide additional services in other locations.

5. Meet annual growth targets.

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to stand, sit for long periods of time, bend, use hands to manipulate (type), talk and hear; walk; sit, and lift or move no more than ten (10) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with occasional interruptions, and interact with staff and other organizations. 

Working Conditions

Primarily in an office environment at the MIA Airport. May be required to travel as needed to company and client sites. Periodic weekend or evening work is expected. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Reporting Relationships

Position reports to Business Unit or Practice Area Leader or other Senior Management identified during the hiring or annual review process.

Supervisory Responsibility

Management of a small remote staff and coordination of other corporate staffing resources as necessary.

This position description is intended to describe the general nature and level of work being performed by a person assigned to this job.  This is not to be construed as an exhaustive list of all duties that may be performed by an employee so classified. This document is not intended to be a contract between the employee and the employer. 

Jacobsen|Daniels is an Equal Opportunity Employer and strives for diversity. J|D, in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets