Are you someone who has the natural gift of gab and loves to persuade customers? If so, Lifetime Home Remodeling has the role for you! We are seeking self-motivated and competitive individuals to join our dynamic call-center team as Home Remodeling Advisors. In this role, you will focus on making proactive outbound calls to potential customers, playing a crucial part in setting up free in-home consultations and driving our sales efforts. Our work environment emphasizes fun and professionalism, with a strong culture that rewards hard work and encourages a better quality of life.

What's in it for You

• Competitive Compensation: Earn $18-$21 per hour plus bonuses and commissions, with on-target earnings between $65,000 and $100,000 per year.
• Comprehensive Benefits: Full benefits package including health, dental, vision, short-term and long-term disability, and wellness benefits such as ClassPass. Also includes 401(k) with company match and a generous PTO policy. 
• Professional Development: Receive thorough training to ensure you are set up for success from day one.
• Team Building: Participate in activities like team outings, including suites at Rockies games, fostering a strong team spirit.
• New Headquarters: Enjoy our NEW HQ in Denver complete with new offices, conference rooms, and golf simulator tournaments. 

Responsibilities

• Outbound Calling: Make proactive outbound calls to potential customers and leads, both warm and cold, using an automated dialer system to set appointments for the sales team.
• Inbound & Outbound Call Management: Handle large volumes of inbound and outbound calls in a timely and professional manner.
• Lead Follow-Up: Consistently follow up with all leads and customers in the pipeline daily.
• Customer Needs Assessment: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Data Entry: Accurately input all required information into the CRM system in a comprehensible manner.
• Customer Engagement: Build sustainable relationships and engage customers by going above and beyond in service delivery.
• Performance Goals: Meet personal and team qualitative and quantitative performance metrics.
• Product Knowledge: Stay updated on product descriptions and participate in educational opportunities to enhance job knowledge.
• Communication Tools: Use all communication platforms currently utilized by the company, as applicable.

Qualifications:

• Experience: At least 1 year of call center or strong customer service-related background.
• Technology Skills: Ability to type 40 words per minute and have a foundational understanding of how to navigate computers and software applications. 
• Education: High School diploma or equivalent.
• Communication Skills: Excellent verbal communication skills.

Join Us:

At Lifetime Home Remodeling, you will be a vital part of our customer engagement process, making meaningful connections with potential customers and driving our sales success. If you are ready to join a company that values professionalism, rewards hard work, and offers significant earning potential, we encourage you to apply.