Quality Control Coordinator
Philadelphia
Description

About Pennsylvania Voice: 

Established in 2010, Pennsylvania Voice is the 501c(3) table for more than 55 state and local-based organizations, working year-round to create a more accessible, inclusive, and representative democracy by amplifying the voices, leadership, and expertise of communities that have historically experienced deliberate barriers to civic participation. Our partnership is grounded in the belief that a fair and just society will be achieved through collective power; that democracy requires full participation and equitable representation; and that the pathway to power in the Commonwealth of Pennsylvania must include Black, Indigenous, Latinx, and AAPI communities. 

Together, we win shared policy and civic engagement victories to build long-term power. 

A team of experienced organizers/strategists staff Pennsylvania Voice. We coordinate, support, convene, and co-create with a diverse community of statewide and local leaders, each representing distinct organizations, around three program areas: 

  • Civic Engagement: Year-round integrated voter engagement campaigns that increase voting, voter registration, and participation in civic life among all Pennsylvanians and specifically Black, Indigenous, and communities of color
  • Voting Rights and Access: Modernizing elections to make voting more convenient and fully accessible to all
  • Reflective Democracy: Investment in community leadership and governance that is accountable to community interests and needs

An explicit commitment to racial equity frames our partnership, our programs, and our culture.. 


Why work at PA Voice? 

Strategic issue/policy based campaign expertise is critical to success in this role as well as  strong communication and relationship-building skills.


Pennsylvania Voice is the right place for you if you believe in the vision of our partnership and are looking to be an integral member of our growing team who is deeply encouraged to bring the expertise from your lived experience into leadership. 


Quality Control Coordinator Overview

Pennsylvania Voice seeks a detail-oriented person to join our team as a Quality Control Coordinator to support our partners in the Voter Registration Quality Control process and creation and implementation of voter education materials. The QC Coordinator reports to the Civic Engagement Director. For Quality Control, the coordinator is responsible for supporting partners in implementing the voter registration quality control process and assisting in performing administrative tasks in the quality control tool(s). Training of the quality control tool(s) will be provided. 


This is a temporary position that will last through December 2024. It is a full time salaried position eligible for benefits. This position reports to the Civic Engagement Director. 

Requirements

Qualifications

We seek candidates who excel in relationship-building, are results-oriented, are excellent problem solvers, and have strong project management skills. You should have: 

  • Demonstrated commitment to racial and gender equity and record of success working with communities of color, women, low-income people, LGBTQIA individuals, and other historically marginalized communities
  • Strong project management skills including but not limited to; delegation, aptitude for time management,  and ability to work well under pressure, manage multiple projects concurrently, maintaining a high level of detail orientation while meeting deadlines.
  • Demonstrated record of working collaboratively on projects toward a shared goal. 
  • Ability to work with a broad range of people possessing different skill levels.
  • Strong interpersonal and communication skills, specifically including the ability to translate technical instructions into easy-to-follow language for non-technical audiences
  • Willingness and aptitude to learn new technical skills.
  • At least two previous cycles of voter registration experience. Or at least 5 years of relevant work experience.
  • Experience working in coalition with partners or experience working in diverse communities, particularly in communities of color.
  • Familiarity with tools/software like MS Excel, Google Suite, VAN or other movement software. 
  • Experience with the VAN (Voter Activation Network), Blocks or other civic engagement platforms is a plus
  • Reliable access to transportation. 

Principal Responsibilities:

  • Serve as lead for support and accountability for groups to address/resolve problems with quality control that come up in the phone/visual verification process.
  • Ground and support partners in the best practices for running a quality control process and reinforce the standards for data collection, investigating flags and appropriate flag resolution.
  • Ensure that flags are resolved within the Quality Control system according to flag resolution standards.
  • Develop, run and/or oversee training for partners to utilize the quality control tools and execute the quality control process; this includes both one-on-one support, site visits and group training.
  • Participate in site visits to partner offices and provide on-site guidance for QC staff, as well as executing any assigned duties during book closing visits, as needed.
  • Provide some technical assistance for the field VR app.
  • Occasional administrative support of Blocks ie. in creating user accounts, managing the access of different partner organization staff, and monitoring usage of Blocks.
  • Responsible for the research and writing of voter education materials, which includes but is not limited to digital graphics, mail pieces and printable one pagers. 
  • Responsible for distributing voter education materials to IVE work group partners.
  • Responsible for managing vendors and consultants for digital advertisement, printing, mailing of voter education materials. 
  • Point of contact for DOS and county board of elections regarding serious QC flags. 
  • Strong Microsoft Excel/Google Sheet skills and comfort utilizing google and microsoft suites.
  • Participate and support external/stakeholder activities as part of the team.
  • Other responsibilities as assigned.

Compensation: Is based on experience and competencies and is highly competitive. Salary range is $55,000 - $60,000 with excellent benefits.


Location:  Physical Office located in Philadelphia, PA. We are currently working remotely through 2024 but to complete some of the duties listed above some regularly scheduled office visits will be required. Candidates must be based in Pennsylvania or willing to relocate by the start date. 


HOW TO APPLY: Please submit your resume by clicking this link. Please no phone calls. If reasonable accommodation is needed to participate in the application and interview process, please reach out to us at jobs@pavoice.org.


DEADLINE: Applications will be accepted until the position is filled, at which time the job announcement will be removed from our website www.pavoice.org/jobs and the application portal will be deactivated. 


Pennsylvania Voice is an equal opportunity/affirmative action employer. We value a diverse workforce and an inclusive culture. Pennsylvania Voice encourages women, people of color, persons with disabilities, people with records of arrest or conviction, veterans, and lesbian, gay, bisexual, and transgender individuals to apply. Pennsylvania Voice hiring process will comply with Philadelphia’s Fair Criminal Records Screening Standards (“Ban the Box”) ordinance.

Salary Description
55,000 - 60,000