REPORTS TO: Director of Information Services (temporarily VP of Strategy and Innovation)
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois
ABOUT ALL CHICAGO:
On an average night in 2018, nearly 5,500 people could be found on our streets and in our shelters. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors, this is our city, and together we can ensure that we all have stable homes.
All Chicago strengthens our community’s collective efforts to end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together corporations, foundations, non-profits, service providers, individual donors, and volunteers from all neighborhoods and backgrounds in a united effort to make homelessness history in Chicago.
All Chicago manages the Homeless Management Information System, the database which contains data on Chicagoans experiencing, or at risk of, homelessness and the services they receive. Our team supports more than 1000 individuals with training, helpdesk services, and running and interpreting reports. Chicago also leverages this data to drive allocation decisions, set strategy and policy, and monitor progress toward ending homelessness.
We bring a sense of urgency to our work, and actively seek to maintain a culture of innovation and collaboration. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness.
Learn more at www.allchicago.org
The Lead Business Analyst plays an essential role in support HMIS operations both internally and externally to address project needs that work towards addressing homelessness in Chicago. This position is as part of an interdisciplinary team focused on working with the community to refine the structure of the HMIS system, pulling reports, and conducting training and providing technical assistance for users across the Chicago Continuum of Care (CoC). This is a management level position intended to supervise, mentor, and guide other business analysts and represent the HMIS team in project team meetings that may include external stakeholders.
An ideal candidate will have strong data analysis and problem-solving skills for delivering high quality solutions on time and on budget. The Lead Business Analyst will analyze current implementation and define best practices or areas to improve business processes. Day to day activities will include managing a direct report(s) and working closely with project leads, analysts, infrastructure, and database staff to ensure project activities are aligned with architectural and functional objectives.
Project Management and Technical Oversight (approx. 70%)
- Maintain a strong working knowledge of guidance from the US Department of Housing and Urban Development (HUD) around the implementation of HMIS, HMIS data and technical standards, as well as other local, state, and federal regulations and guidelines for the implementation of HMIS and the HMIS software package.
- Understand the business requirements and technical language and oversee development of complex queries within a SQL-based data warehouse platform.
- Gather requirements for the development of ad-hoc reports for compliance and application of the data by users, based on funding regulatory requirements or ad hoc basis.
- Lead project planning activities, including the development of work plans and ensuring follow up and task completion.
- Analyze and problem solve process issues within the current system as they relate to the workflow implementation, integration and management of data.
- Refine the existing data quality process to align with the needs of quality data and update the plans as needed.
- Oversee refinement of the HMIS system to improve service delivery for clients.
- Participate in relevant internal and external committees/meeting preparation, staffing, facilitation, and reporting.
Relationship Building (approx. 20%)
- Supervise direct report(s).
- Ensure cross-departmental collaboration.
- Work collaboratively across the CoC service providers, the City of Chicago and other government entities to support data requests and other needs.
- Maintain familiarity with current homeless services data management approaches, Chicago CoC work and other relevant topics through independent study, relevant workshops and conferences.
- Develop departmental communication materials to ensure accuracy and consistency of messaging to all users.
Other Tasks (approx. 10%)
- Perform data entry when needed or required.
- Actively participate in staff and team meetings.
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Academic: Minimum of a B.S. in Information Systems, Business, Computing, or equivalent work experience in related field.
Years of Experience: Four or more years performing detailed requirements gathering and end-user support.
- Strong project management skills required.
- Knowledge of web applications, technical workflows, analysis and evaluation in technical systems in the job-related field.
- Familiarity with cloud architectural design, management, and monitoring preferred.
- Experience with HMIS preferred.
- Experience with Structured Query Language (SQL),
- Proficiency with enterprise-level reporting tools (Experience Microsoft Power BI, QlikSense or Tableau a plus)
- Experience with creating and maintaining technical documentation.
- Good working knowledge/skills with Microsoft Office Suite of products including: Word, PowerPoint, Excel (experience with Excel macros and formulas preferred).
- Strong analytical and problem-solving skills.
- Excellent organizational and leadership skills.
- Excellent communication skills; ability to convey information in a clear and concise manner to groups with varying levels of technical expertise.
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.
- Proven ability to be flexible and work hard, both independently and in a team environment.
- Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned
- A strong work ethic, integrity and the highest ethical standards are expected.
- This position may require out-of-state travel approximately two times a year.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
- Work place is a smoke- and drug-free environment.
- Intermittent travel to off-site locations required.
- Position requires frequent and regular computer and phone use.
- This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
- All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
- Please apply online with cover letter addressing our stated qualifications, resume, and your salary range requirement in Microsoft Word or PDF format only.
- Incomplete applications will not be considered.
- Applications will be accepted until position is filled. Position begins as soon as possible. No phone calls, please.