SUMMARY

The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job. 

JOB DESCRIPTION

• Field   customer calls/emails and dispatch all Field service and P.M. technicians   
• Collect timecards from all field service and P.M. technicians and post all labor daily 
• Complete payroll sheet and send to Controller on a bi-weekly basis
• Open and close all work orders for Field service and P.M. technicians (except I5400 Rental workorders)
• Open and close all tire work orders for parts
• Issue PO numbers for field service technicians and all non-shop job needs, receipt-in when invoices arrive
• Receive invoices form corporate office and separate any 3RD   party billing to match up and mail to customer 
• Process credit card payments when necessary
• Process filing of closed workorders
• Gather all fuel receipts from field technicians and send to A/P department at the first of the month
• Set up all new PM contracts in NDS
• Input all amendments
• Run monthly reports
• Run PM list on the 1ST and 15TH of each month and give to designated technician
• Input invoice information in portal, attach copies of workorder and PM sheet required by specific customers for payment
• Monitor Fix-It program for unused PO's
• Maintain PM cancellation log; send to appropriate department on monthly basis 
• Serve as backup for Service Writer in case of absence

SKILLS/RESPONSIBILITIES

• Intermediate computer and typing skills
• Professional demeanor at all times
• Must be proficient in Microsoft Office suite
• Prefer experience with NDS software
• Must have superior customer service skills 

WORK EXPERIENCE REQUIREMENTS

Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

Minimum – High School Diploma; College Degree Preferred

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace