Program Manager

Organization Name: Workforce Connections

Hours/Week: 40

FLSA Status: Exempt

Receives Direction From: Chief Programs Officer

Company

Workforce Connections is Southern Nevada’s Local Workforce Development Board (LWDB). We are responsible for the operation of the One-Stop Delivery System in the Southern Nevada Local Workforce Development Area. Our geographical jurisdiction includes the Southern Nevada counties of Clark, Nye, Lincoln and Esmeralda.  

Benefits

At Workforce Connections, we value our employees and offer a competitive benefits package to include Public Employees' Retirement System (PERS), 100% employer paid medical, dental & vision insurance for employees, 50% for dependents. 100% paid short/long term disability, term life insurance for employees. Tuition reimbursement, generous paid holiday benefits, paid time off (PTO), professional development and MORE!!

Job Purpose

Reporting to the Chief Programs Officer, the Program Manager serves as the agency’s workforce development programmatic oversight. In addition to the general duties assigned to a Program Manager, this individual will assume functions applicable to all Programs and associated workforce development activities under the oversight of Workforce Connections (WC). The primary functions include Contract Administration, Technical Assistance and Monitoring. The Program Manager will provide comprehensive support to the agency’s mission with quality performance.

Essential Job Functions

PROGRAM MANAGEMENT

• Serves as programmatic monitor and contract administrator overseeing WIOA Title I service providers’ contracts for performance and service delivery requirements.
• Assists with directing and monitoring activities, operations, and staff of Workforce Innovation Opportunity Act (WIOA) Title I programs.
• Provides technical assistance in accordance with federal, state and/or local policies.
• Develops, facilitates and conducts training sessions or meetings and provides technical assistance as they relate to the service providers, including the data tracking systems utilized by WC.
• Assists with leading workforce development programmatic corrective action guidance and training and technical assistance to WIOA Title I service providers/subrecipients to ensure accountability and meeting of all WIOA performance measures.  
• Facilitates and formulates the preparation of corrective action requirements and responses to noted findings or deficiencies.  
• Coordinates site visits and monitoring reviews associated with workforce development services.
• Prepares reports and analysis pertaining to subrecipients/service providers.
• Manages and coordinates informational guidance for WCs subrecipients (i.e., TAGs, TEGLs, email notification, memos, etc.).
• Oversees data quality assurance to address findings, trends, and data related activities.
• Assists with the Request for Proposal (RFP) process and coordinates any changes to the RFP template and coordinates the agency’s items for consideration and review. 

PARTNERSHIP BUILDING

• Develops, facilitates, and maintains partnerships as related to WIOA Title I service providers and partners in and for the One-Stop Delivery System.
• Attends and/or participates in the community as directed to cultivate relationships and various service providers, state, and local government officials.
• Develops and implements best practices and methodologies in support of the One-Stop-Delivery-System’s (OSDS) continuous improvement strategies. 
• Works with Deputy Director & Chief Strategy Officer in drafting partnership proposals between WC and external partners.
• Assists WC in Grant management efforts to ensure legal, fiscal, program compliance and strategic initiatives are met.

CONTINUOUS IMPROVEMENT OVERSIGHT AND TRAINING

• Provides and participates in cross-training activities to develop awareness and understanding of various functions within WC.
• Works closely with the Fiscal department to ensure the management of resources for Title I programs; ensure efficient operations and compliance with budgetary limitations; develop and submit budgetary recommendations to Fiscal. 
• Ensures programs/projects/resource manuals are administered in compliance with applicable regulations and policies. Reviews, interprets, and communicates regulations, policies, and procedures to service providers and staff. 
• Participates in program planning, development, and implementation to ensure responsiveness concerning needs and availability of resources. Participates in meetings to recommend new and revised policies and procedures; review proposed policies and procedures and provides recommendations, as necessary.  
• Responsible for reviewing, evaluating, and implementing strategies for all aspects of activities and operations of WIOA Title I programs. This includes but is not limited to the Request for Proposal (RFP), Individual Training Accounts (ITA), quality service delivery processes and data integrity.

OTHER

• Travels to multiple sites and locations to visit and oversee quality service delivery processes.
• Manage confidential information.
• Regular and consistent attendance.
• Other duties as assigned.

Abilities

Independently perform difficult administrative and analytical activities in the area of work assigned, involving the use of independent judgment and personal initiative. Communicate clearly and concisely, both orally and in writing; ability to provide clear and unambiguous oral communication; ability to provide high-quality written communications. Interpret, apply, explain and enforce relevant laws, statutes, policies and regulations. Interact with a variety of individuals from different socio-economic, ethnic and cultural backgrounds in sensitive or difficult situations. Establish and maintain effective working relationships with all those contacted in the course of work. Analyze opportunities and problems, identify, and evaluate alternatives, recommend best options and implement approved solutions in support of program goals.

Requires repetitive movement, sitting, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Make decisions without supervision, freedom to determine tasks, priorities, and goals, requires repeating the same physical activities or mental activities over and over. Requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities. 

Work Environment: Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people. Travel to multiple sites.

Other: Must possess a valid state driver’s license and maintained throughout employment.   

Our commitment is to ensure a safe and secure work environment for every employee. In our hiring process, we mandate that all candidates must successfully pass a pre-employment drug test and background check. This procedure is crucial to uphold the highest levels of integrity and trust within our organization.

Qualifications

Experience and Education

Bachelor’s degree in business or public administration or related field preferred, at least three years of progressively responsible experience in program/project oversight preferred, and at least five years of current or recent experience administering WIOA or other governmental grants preferred. Any combination of formal education and directly related work experience that demonstrates the ability to perform the duties of the position may substitute for the degree.

Other: Must possess a valid state driver’s license and maintained throughout employment.   

Our commitment is to ensure a safe and secure work environment for every employee. In our hiring process, we mandate that all candidates must successfully pass a pre-employment drug test and background check. This procedure is crucial to uphold the highest levels of integrity and trust within our organization.