SATELLITE OPERATIONS MANAGER - SAN LUIS OBISPO
The Satellite Operations Manager oversees all functions of the Marine Mammal Center’s (the Center’s) work at San Luis Obispo Operations, Morro Bay, CA. The Operations Manager supervises a team of 2 staff members (1 full time, 1 part-time), interns, and over 100 volunteers serving in a variety of roles. The Operations Manager is responsible for a diverse set of activities with the ability to delegate appropriate tasks and assignments to support staff as needed. The Operations Manager is responsible for recruitment, supervision, retention, and management of volunteers, with support from the Center’s headquarters in Sausalito. The Operations Manager, in collaboration with Center-wide staff and policies, conducts oversight over all local animal care (husbandry and medical care) and response operations, and conducts direct hands-on animal care and response activities as needed, particularly in more advanced or critical situations, as well as stepping in to support as crew supervisor for days and/or nights when needed. The Operations Manager organizes shared on-call duties to ensure 24/7 response hotline coverage. The Operations Manager oversees and/or conducts the Center’s public engagement activities and team in the assigned region, and serves as the primary media spokesperson for the county(s). The Operations Manager is responsible for developing and maintaining relationships with external partner agencies and organizations. The Operations Manager is also responsible for coordinating facility, equipment, and IT and service provider management and maintenance. The Operations Manager organizes small and large scale events both on-site and off-site, such as trainings, presentations from headquarters staff, and volunteer appreciation events. The operations manager will oversee, facilitate and lead research efforts in their respective regions as appropriate.
- Strong leadership skills in managing projects and personnel
- Critical thinking and sound judgement in routine and high-stress situations
- Ability to communicate effectively and with diverse audiences
- Excellent interpersonal skills and ability to work as a member of a multidisciplinary team
- Ability to cultivate effective relationships with internal and external partners
- Ability to work effectively and strategically with remote supervision
- Ability to teach a variety of team members from diverse backgrounds
- Awareness of safety procedures for handling wild animals and working in the field
- Manage the satellite budget in coordination with Center wide staff.
- Implement animal care and response policies and procedures at the direction of headquarters-based leadership.
- Oversee daily animal care and response operations, and directly conduct animal care and response as needed.
- Schedule staff and volunteers to ensure coverage for all animal care and response activities, for day, night, and on-call duties.
- Lead the recruitment, onboarding, training, supervision, and issue management for volunteers, with support from the Volunteer Engagement Team in Sausalito.
- Develop strategic relationships with local, affiliated organizations such as enforcement agencies, conservation groups, the research community, and the public.
- In coordination with Sausalito-based team members, support fundraising opportunities in the region.
- Organize events such as regular annual training classes, presentations by internal and external visitors, volunteer recognition events.
- Lead and participate in site and range-wide staff, volunteer supervisor, and committee meetings.
- Manage the facility, vehicles, equipment, and resources, such as: coordinating large-scale facility repairs with service providers, managing and scheduling routine facility and IT maintenance, scheduling and managing regular vehicle maintenance, coordinating maintenance and repair of animal response equipment and enclosures, management of petty cash and routine purchases for the facility, conduct regular medical and husbandry supply inventories, and more.
- In cooperation with the Sausalito-based Learning and Community team, oversee the local Conservation Education team, activities, and annual planning.
- Serve as the primary media spokesperson in the region, and participate in annual media training at the Center’s headquarters.
- Travel to other internal and external facilities as needed
- Support and lead daily response crews, oversee effective dispatching of resources and coordinate with other regional managers to support research efforts
- Facilitate and lead innovative research collaborations or projects in support of Center objectives.
- Four-year college degree and/or two years of related experience working with Marine Mammals, or equivalent combination of education and experience
- At least 5 years of prior workforce management experience, volunteer management experience is particularly desired
- Maintaining a valid California Driver’s License and a clean driving record
- Experience working with Excel, Word, PowerPoint, and Outlook and comfortable working with database software
- Ability to frequently lift and carry objects weighing up to 30 pounds when moving supplies and animal carriers
- Ability to stand, bend, stoop and crouch while working with animals or at events
- Available for weekend and evening work as necessary