Job Title: Protective Services Guard 

Employment Type: Part Time, Non-exempt

Department: Protective Services

Division: Operations

Reports to: Protective Services Manager 

Supervisory Responsibilities: None

Salary Range: $15.50 hourly

Diversity, Equity, Accessibility, and Inclusion at WAM: 

At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more. 

Job Overview: 

To provide protection of the collection and safety of guests while providing excellent customer service in one of the following guard capacities – construction, galleries, or events.

Duties/Responsibilities: 

• Protect the collection by observing visitors, vendors, and/or event attendees. Be aware of behavior, environmental, and other concerns.
• Provide courteous and clear information or assistance to visitors/event attendees. Ensure wayfinding and escorts as needed
• Be alert for emergencies and hazardous conditions or situations, assist visitors and staff in emergency procedures where necessary; report all observed safety and security incidents to manager on duty or central control room
• Open and close gallery in a timely manner according to established protocols
• Monitor visitors and report any incidents involving the art
• Inspect works of art for damage or change; monitor climate conditions and lighting in galleries, promptly reporting any deficiencies immediately reporting findings to manager
• Escort construction vendors; ensure that all security and safety protocols are adhered to.  
• Perform other related duties as assigned

Qualifications: 

• Ability to work a flexible work schedule including evenings, weekends, and holiday hours
• Regular and reliable attendance
• Ability to work well with others and provide excellent customer service
• Ability to walk and stand for extended periods of time while maintaining awareness
• Good common sense and the ability to be a calming influence
• Computer literate, comfortable operating computer and technology software including email systems, and web-based applications.
• Embraces and promotes diversity, equity, accessibility, and inclusion initiatives

Education and Experience: 

• High School or equivalent
• 1+ years of customer service experience in a public environment