Summary

In partnership with the Director, Impact, manages the impact of all services including GOC service partnerships. Provides support to the WFS Leadership and Chief Program Officer by aligning services to impact and by performing the following duties. 

Essential Duties and Responsibilities 

Maintains Workforce Services data integrity using statistical analysis methods, such as exception reports, audits, and validation procedures. Performs monthly data reconciliations to identify data irregularities. Presents research, findings, and analyses in a clear, concise, and understandable format to diverse audiences. 

Plans, organizes, conducts, and evaluates social research. Manages the evolution of participants’ personas and program logic model metrics, including grant-based metrics. Manages participants’ feedback loop process and facilitation of surveys and participants' input sessions.

Plans, organizes, conducts and evaluates social science research. Manages the evolution of participants’ personas, program logic models, key performance indicators and grant-based metrics. Manages participants’ feedback loop process, survey facilitation, and participant focus group sessions. 

Collaborates with Goodwill's colleagues regarding process management methodologies to coordinate process improvement efforts within the Workforce Services Division. 

Creates and edits Workforce Services SOPs, practices, and documentation for assigned initiatives. Analyzes workflow processes to recommend and implement process improvements to ensure efficient program operations. Creates and maintains annual Workforce Service Division documentation for division-wide distribution.

Works with program managers, directors, and subject matter experts to garner business requirements and translate business requirements into technical requirements. Facilitates process mapping, storyboarding, and data mapping sessions with program staff.

Works closely with the WFS Team to develop tools to enable timely tracking and reports of key metrics and outcomes progress. 

In collaboration with the data analytics team, provides analysis with a holistic approach to social impact measurement.

Creates and oversees quantitative and qualitative assessments to measure Participant’s experience and outcomes while in service with Goodwill.

Oversees regular program data reporting to share with varied Goodwill internal and external stakeholders monthly or quarterly to assess the effectiveness of services.

Continually improves the learning practices across Goodwill services through monitoring, evaluation and data management.  

Oversees and creates an annual data report that summarizes key data and learnings. 

Acts as the emissary for the Director, Impact as needed. 

SUPERVISORY RESPONSIBILITIES 

This position does not have Supervisory responsibilities.

Additional Responsibilities

Performs other job-related tasks as assigned by the Director, Impact.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented: 

Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values

Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives

Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations PEOPLE ORIENTED

People Oriented:  

Relationship-Building Skills – Effectively models approachability and openness

Communication Skills – Effectively tailors communication to the appropriate audience

Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented: 

Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results

Business Acumen – Effectively transfers learning from one situation to another

Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management

Integrity – Effectively models sound professional ethics

Capacity for Change – Champions the awareness and impact of change

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent from four-year College in Data Science, Business, Informatics and Analytics field; five years of increasingly responsible experience in, Outcomes and Customer Analytics; Extensive experience working across sectors, building coalitions and influencing teams; or the equivalent combination of education and experience. Masters’ degree preferred. Certification in project management, Six Sigma or other process improvement methodology is preferred.  

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.