Position Summary: 

Steinway & Sons is seeking a Furniture Polisher/repair person to join the northeast retail service team. Locations to service include our retail locations/ Certified Pre-owned Dept. at our factory and pianos the field. 

The ideal candidate has woodworking skills, staining and finishing skills, and needs to be able to communicate effectively with customers.

Responsibilities:

• Remove all applicable furniture parts including the action and keys
• Repair, burn-in, patch and color match stains and veneer of piano case 
• Prepare pianos for showroom floors or delivery within Steinway standards 
• Perform repairs and refinishing of damaged and inoperable piano parts
• Includes various hinges, reinstallation of fallboards, keyslips and keyblocks, repair of tight or loose music desks, slides, lyre assemblies, benches and more
• Listen to customer complaints and service their needs in a professional manner
• Examine piano cases and parts for the sale of further service 

Qualifications for Successful Completion:

• Facilitate various finish and furniture repairs 
• Being versatile in all wood finishes, whether satin or high polish
• Ability to service any aspect of piano furniture repair, operation or finish 
• Perform piano repairs to Steinway standards and customer satisfaction
• Time management and communication skills
• Woodworking skills 
• A valid driver's license and vehicle is required for this position as there will be extensive local travel.