COMPANY BACKGROUND

Epiq Solutions is an engineering company that develops Software Defined Radio (SDR) transceiver cards, systems, and solutions that push the state of the art in cellular and RF sensing, security, and wireless communications. The Epiq Solutions team has expertise spanning RF system design, physical layer signal processing, and higher layer protocol processing including 2G/3G/4G/5G cellular and other personal communications protocols. Epiq Solutions systems are utilized by numerous commercial and defense/security customers throughout the world, providing solutions for multiple markets including embedded wireless transceivers, cellular survey, RF recording, technical surveillance countermeasures (TSCM), wireless intrusion detection system (WIDS) and wireless cybersecurity. While the company has been steadily growing since its inception in 2009, its “small business” and team-focused culture continues to thrive and contribute greatly to its success.

JOB OPENING

We are currently seeking a skilled and passionate Desktop Support Technician to join our dynamic IT team. In this vital role, you will be the first point of contact for our employees’ technical support needs, providing timely and effective solutions to keep our operations running smoothly. If you thrive in an environment where your technical expertise can shine and you can make a tangible difference in the user experience, we invite you to apply. Job responsibilities include the following:

• Install, configure, and upgrade PC software and operating systems.
• Diagnose and troubleshoot hardware and software issues.
• Provide timely and accurate customer feedback.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Record and manage inventory of hardware and software resources.
• Maintain passwords, data integrity, and file system security for desktop environment.
• Communicate with suppliers for the repair of equipment under warranty or via service agreements.
• Provide end-user training and assistance where required.
• Manage setup and deployment for new employees' workstations, including installation of cables, operating systems, or appropriate software.
• Implement company policies, procedures, and standards for IT infrastructure.
• Document internal procedures and resolutions to common issues.
• Collaborate with IT team members to enhance system performance and to provide comprehensive support.
• Ensure the security and privacy of the network and computer systems.
• Provide on-site and remote support for network connectivity issues.

SKILLS AND EXPERIENCE

• Proven experience as a Desktop Support Technician or similar role, 1-3 years of experience
• Familiarity with the latest versions of operating systems such as Windows, macOS, and Linux
• Knowledge of office automation products and computer peripherals, like printers and scanners
• Experience with remote troubleshooting and resolution techniques
• Understanding of networking principles and practices, including TCP/IP, DNS, and DHCP
• Ability to troubleshoot, diagnose, and resolve software and hardware issues
• Knowledge of industry-standard IT certifications (CompTIA A+, Network+, Microsoft Certified IT Professional, etc.)
• Ability to manage multiple tasks and projects simultaneously
• Strong problem-solving and communication skills
• Aptitude for learning new technologies and keeping up to date with industry trends
• Physical ability to lift and move computer equipment (approximately 40 lbs)
• Excellent customer service orientation and patience in dealing with difficult situations
• Associate's degree in Computer Science, Information Technology, or relevant field; or equivalent work experience
• Availability to participate in after-hours on-call rotation for emergency support
• Ability to maintain confidentiality with regard to information processed, stored, or accessed by the network

BENEFITS

• Generous vacation policy
• Paid five-week sabbatical every five years
• 401(k) matching
• Health, dental, vision insurance
• Life and long-term disability insurance
• Employee assistance program
• Wellness reimbursement
• Charitable giving company match
• Competitive salary commensurate with experience and performance
• Fun, laid-back culture and rewarding work!

Epiq is an Equal Employment Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.