TITLE: Ranger

REPORTS TO: Director of Property and Facilities

FLSA CLASSIFICATION: Exempt

DATE: July 2024

SALARY GRADE: Grade 3

WORK LOCATION: Assigned Property. 

SUMMARY OF POSITION

The Ranger ensures the efficient and safe operation of the facilities and property of the assigned site(s). As such, the incumbent maintains the property and equipment, manages property development and natural areas, maintains outdoor and indoor program facilities, practices preventative risk management and performs or supervises all activities related to site maintenance as needed. The Ranger must have exemplary customer service skills and be naturally customer-focused as they will be responsible for actively hosting groups using the property.

ACCOUNTABILITIES

• RISK MANAGEMENT: Practice alert preventative risk management to ensure the safety of all users. Provide logistical support to Girl Scouts, adults, volunteers and staff and other groups using site. Provide necessary security to ensure the safety of users and to reduce the risk of vandalism and theft. Respond to property-related emergencies and critical issues in a timely manner, notifying the appropriate supervisor immediately.
• HOST: Actively host groups and troops using the property. Be on-call when campers and/or visitors are expected to be on-site.
• PROPERTY DEVELOPMENT: Provide onsite coordination and assistance for property development. Assists in development of capital maintenance schedule for site.
• FACILITIES & EQUIPMENT: Perform or ensure completion of all scheduled preventive maintenance on all structures and equipment (i.e., weekly, monthly, annually). Maintain the appropriate appearance of the camp property (i.e., cutting grass, road maintenance, painting signs, etc.) to ensure the safety of users and staff as well as the visual appeal of the camp. Ensure that all facilities and facility equipment (e.g., related to the water supply, plumbing, heating, refrigeration, cooking, electrical equipment, lighting, machinery and vehicles) are functioning properly. Repair or supervise the repair of other equipment including obtaining bids from multiple companies when appropriate and submitting to the appropriate staff for approval and contracting. Maintain the necessary certifications and inspections.
• RECORD MAINTENANCE: Maintain up to date records of all maintenance and work that is conducted on site on facility management software, as well as ensuring ACA and state standards are met and appropriate records are kept. Maintain all MSDS documentation for the site.
• SUPPLY MAINTENANCE: Assist in maintaining an inventory of all supplies, equipment and tools related to facility use and maintenance; monitor their issue and use.
• SEASONAL PROGRAM SUPPORT: Assist in seasonal start-up/shut-down of the camp. Perform maintenance and support to the operation of camp or other program delivery at site.
• VEHICLES: Maintain vehicle maintenance logs and records of work performed on all vehicles at assigned site(s).
• BUDGET: Assist in budget planning for building and equipment maintenance and properly document expenses/submit receipts according to council guidelines.
• TRAILS & NATURAL AREAS: Provide for the maintenance of recreational trails and participate in sound management practices for natural areas as needed.
• SUPERVISION: Develops sources for and manages seasonal/as needed maintenance/property assistants. Sources and oversees work of contract/sub-contract providers including competitive bid process.
• OTHER: Participates actively in the development of environments that foster diversity, equity, inclusion and access through words, actions and attitude.
• Other duties as assigned by Director of Property and Facilities

QUALIFICATIONS

Core Competencies

• General Maintenance Skills
• Problem Solving
• Record keeping & Reporting
• Customer Responsiveness
• Time Management
• Verbal and Written Communication

Education, Experience, & Certifications

• High school diploma or equivalency is required. Associate's degree or apprenticeship in a trade area (electrical, plumbing, carpentry) is preferred.
• License/certification in at least one trade area is highly desirable.
• Certified pool operator is highly desirable, or ability to become certified within six months.
• Five or more years of related experience including property and facility management in a camp or similar setting, equipment use, maintenance and repair, use of power tools and project management.
• Demonstrated competency in planning and time management and problem solving is required.
• Knowledge of youth programming and outdoor education, American Camp Association Standards and relevant NC laws and regulations is highly desirable.

Skills & Competencies

• Commitment to providing top-notch customer service for all internal and external contacts with a desire to resolve customer inquiries on first contact.
• Must have consistent drive, persistence, sense of urgency, flexibility and willingness to learn.
• Demonstrated knowledge of facilities, vehicle and equipment maintenance and repairs.
• Experience operating and maintaining zero turn riding mower, tractor, fold-out bush hog equipment, scrape blade and other implements.
• Knowledge of, experience with and ability to safely utilize various power tools including chain saw, weed eaters and blowers.
• Demonstrated proficiency in Windows-based computer operations, including MS Excel and MS Word. Ability to quickly learn and utilize new software applications. Ability to communicate regularly via e-mail with supervisor and others to give and receive information.
• Ability and willingness to process work and records through chosen facility management software.
• Must have consistent drive, persistence, sense of urgency, flexibility and willingness to learn in order to reach council goals.
• Excellent time management and organizational skills with ability to carry out a variety of responsibilities with multiple priorities and deadlines with limited supervision.
• Ability to work calmly and efficiently in stressful situations.
• Ability to interpret and follow instructions furnished in written, oral and diagram form.
• Excellent problem solving and trouble-shooting skills.
• Demonstrated ability to communicate effectively and persuasively in person, by phone and in writing by e-mail with prospective members, parents/guardians, volunteers and colleagues; uses correct grammar and spelling.
• Demonstrated ability to work independently and as part of a team.
• Reliable and punctual attendance and willingness and ability to work varied hours, including evenings and weekends

Additional Requirements

• Subscribe to the principles of the Girl Scout Movement and become and remain registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont.
• Successfully pass criminal and driver background investigation.
• Valid state-issued driver’s license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel through the council’s geographic area.

PHYSICAL DEMANDS & WORK ENVIRONMENT

While performing the duties of this job, the incumbent is regularly required to sit, bend, walk, climb and maneuver throughout a variety of indoor and outdoor areas. The incumbent is frequently required to lift up to 50 pounds and occasionally greater throughout assigned workday and perform detailed maintenance on equipment, vehicles and facilities. The incumbent is frequently required to drive/operate a standard vehicle, mower, tractor and related equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The incumbent is also required to operate a computer for extended periods of time.

The employee is frequently exposed to hot and/or humid outdoor weather conditions, moving mechanical parts, fumes or airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLOSURE & ACKNOWLEDGEMENT

The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of council operations. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.