Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Job Summary

The Community Health Advisor is responsible for the delivery of health education to PACE-eligible seniors and/or their families or designated representatives on valuable health care and social services via the PACE model of care. 

Essential Job Functions

Duties include, but are not limited to:

Bilingual in English and/or Punjabi/Spanish

• Supports Innovative Integrated Health’s (IIH) Business Development department recruitment efforts and enrollment assistance for IIH’s PACE program.
• Participates in community health events, education activities, and PACE-sponsored events, as assigned.
• Develops meaningful, relevant relationships with community organizations including but not limited to, senior and cultural  centers, churches, doctors’ offices, and/or housing communities. 
• Conduct outreach within the PACE designated service area to source marketing outreach opportunities. 
• Responsible for tracking all marketing and outreach activity efforts.
• Complete Daily activity reports and submit weekly/monthly data to Director of Outreach/Outreach Manager)
• Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and 
• program goals. 
• Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or  community members in designated service area(s).
• Conducts preliminary enrollment screening interviews to determine eligibility for PACE program services. 
• Assists with the set-up of health education and PACE information booths. 
• Responsible for adding to and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation. 
• Tracks outreach activity in the Enrollment Activity Tracker
• Submits promotional material requests and reports utilization figures to the VP of Business Development and the Marketing Manager.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.   
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May require use of personal vehicle.

Knowledge, Skills and Abilities 

Bilingual in Punjabi or Spanish

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). 
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Ability to maintain confidentiality following HIPAA guidelines.
• Ability to communicate clearly and effectively, verbally and in writing with community. members, staff, supervisor and community partners.
• Ability to establish and maintain cooperative working relationship with staff members
• Ability to prepare basic correspondence and simple reports in Microsoft Word. 

Working Conditions and Physical Demands 

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Experience

• Minimum of one (1) year working with the frail or elderly population.
• Preferred experience as a customer service, sales, education, training, and/or marketing representative. 

Education and Certification(s): 

• High School diploma or General Educational Development (GED) certificate or equivalent related work experience (in lieu of Diploma) 3-4 years of direct community outreach experience.
• Valid Driver’s license and auto insurance.

Other Requirements: 

• All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Core Values

• Respect at the core of our interactions.
• Honesty and Integrity with every endeavor
• Patient – Centered care aligned with participant values, beliefs, and preferences. 
• Encouragement that motivates and empowers others to be the best they can be. 
• Quality Care that is efficient, transformative and innovative. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.