Why clients love us:  

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The value you bring:  Business Process Managers are responsible for ensuring the successful outcomes of Professional Services, Managed Services, and Customer Success projects. Working closely with clients and cross departmentally, they ensure that projects are delivered as scoped, on time, and at/under budget to achieve customer goals. Business Process Managers leverage their business acumen, superior interpersonal skills, and project management expertise to ensure a smooth project experience for all involved parties and are responsible for the following essential duties and responsibilities:

 What you’ll do:  

• Oversees projects related to client technologies, spanning infrastructure spectrum and including application support and integration; migrations; hardware/software procurement; asset/licensing management; upgrades and implementations. 
• Oversees the full project cycle, from resourcing to client communications, to change orders and close-out, coordinating with client points of contact and Managed Solution engineering/sales resources to ensure projects are delivered satisfactorily and in accordance with contracted work, to achieve client’s business/technology goals.
• Leverages outstanding interpersonal communication skills to build relationships with internal staff and points of contact at the client site, including IT staff and members of upper management/C-suite teams in order to effectively influence project success, resolve conflict, and achieve customer goals. Demonstrates clear understanding of client’s business goals and the transformational objectives of the project.
• Leads project cadence meetings, including kick-off calls, and acts as a main point of communication for clients during project work. Ensures project meetings have an effective agenda and the appropriate attendees. Writes and delivers timely and accurate meeting notes and schedules appropriate follow-up actions to facilitate project progress.
• Ensure successful achievement of client goals by aligning work with the project scope outlined in the executed statement of work. Identifies and escalates project risks related to resources, scope issues, implementation, and budget, working across departments and with the client and responsible for ensuring effective/timely resolution of issues.
• Manages project change order processes, including client communication, as necessary to obtain client authorization for changes in project scope and/or budget. Delivers updated contract documents using contract management tool, in coordination with management/sales, as needed.
• Utilizes ticketing/scheduling systems to assign resources and build project plan documents in accordance with best practice and company standards.
• Utilizes strong writing skills to build and deliver end-user documentation and other written communications related to the project.
• Delivers project retrospective and close-out activities, including the documentation of lessons learned, client testimonials, etc. May detail client work and feedback as appropriate in public-facing blogs or other written communiques, documenting the transformational aspects of the project and the outcomes achieved for the client, including ROI or other positive impacts.
• Works with the Managed Solution sales team to identify additional opportunities to deliver services to provide value to the client. 
• Responsible for successful management of internal projects related to operational efficiency improvement and change management, utilizing the project management skills and business strategy mindset outlined above to achieve business transformation goals. 
• Other related duties as assigned.
• Maintains compliance with all company/client policies, including security policies and those related to client confidentiality.

 What makes you a fit:  

• Bachelor’s degree plus 3-5 years of Project Management experience, preferably within the IT services industry. 3+ years of experience managing client projects at a consulting firm/systems integrator/MSP required. Equivalent combinations of experience and education will be considered.
• PMP,  SCRUM/Agile, and/or ITIL certifications strongly preferred.
• Highly effective organization and time management with ability to deliver projects on time, at or under budget.
• Demonstrated  excellence in customer service with the ability to work/communicate with a broad range of individuals, including the ability to influence positive outcomes, resolve conflict, and maintain project boundaries while demonstrating a keen understanding of the client’s business, needs, and objectives as we deliver services on their behalf.
• Exceptional (English) writing skills along with strong verbal and interpersonal skills are required.
• Demonstrated ability to lead effective presentations to a broad range of business professionals, including C-level executives and technical managers.
• Demonstrated  ability to effectively lead a project team: delegating tasks, ensuring completion, scheduling meetings and deadlines; etc.
• Demonstrated ability to communicate processes and information effectively, including the ability to inspire others to meet objectives and perform assigned tasks.
• Demonstrated adaptability and flexibility to adjust quickly to changing priorities and conditions
• Demonstrated analytical skills and the ability to solve complex problems
• Must demonstrate high standards of excellence, personal and team accountability, and superior customer service

Technical Skills Required:

• Fundamental understanding of IT principles (servers, networking, desktops, virtualization) is required. Strong familiarity with the fundamentals of Microsoft products preferred, including working knowledge of the following:
  • Active Directory and Security/Identity Management
  • Exchange/Messaging
  • Cloud Products/Virtualization – Azure, Office365
  • Modern Workplace Suite – SharePoint, Viva, Teams, Power Platform
• Strong proficiency with Microsoft Project Desktop highly desired
• Proficiency with contract/document management systems (PandaDoc highly preferred)
• Proficiency  with client management/resource-scheduling systems (Connectwise Manage strongly preferred)
• Proficiency with Business Intelligence/Data Analytics toolsets (PowerBI, Cognition360)
• Microsoft Modern Work Suite (Teams, OneNote, SharePoint, OneDrive, Excel, Outlook, PowerPoint, Viva, etc.)
• Demonstrated ability to quickly develop proficiency on new tools and systems

Other Requirements:

Ability to work a flexible schedule as required to oversee occasional overnight maintenances, upgrades, etc. Valid CA Drivers’ License and willingness to travel to client sites within the San Diego region are required for local applicants. Highly qualified applicants outside San Diego may be considered for fully remote positions, but such individuals may still be required to travel on occasion to work sites or Managed Solution headquarters.

Background Check Requirements:

Individuals will be subject to a background screening and reference check process as part of pre-employment screening. Members of the Professional Services team may be subject to additional screenings from time to time, as required by clients/partner agreements. Such screenings may include drug testing. An individual’s continued employment may be subject to the successful passing of such screenings.

Physical Demands:

The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $80,000 to $100,000 per year

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks:

• PTO –  earn up to 10 vacation days in year 1; 15 days in year 2; and 20 days in years 3+
• 40  hours of Sick Time per calendar year
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
• Holidays – Managed Solution celebrates 7 paid holidays each year
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible  Spending Account for eligible Health Care or Dependent Care costs)
• Telemedicine  options: “see” a medical provider from anywhere, over the phone, 24/7
• $100K  Life/AD&D policy provided for all employees, free of charge!
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
• $80/Month Cell Phone + Internet Reimbursement

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values: I <3 IT!

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Application Information and Hiring Timeline: 

Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*.

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