POSITION TITLE:  Dining Room Hospitality and Safety Coordinator

RESPONSIBLE TO:  Dining Room Program Manager

HOURS: 32 hours per week. Monday through Thursday, 7:30am - 4pm (30 min unpaid lunch), plus required staff meetings, special events, and trainings.

CLASS: Non-Exempt

SALARY:  $19 - $23/ hour DOE

BENEFITS:  Eligible for FFLC sponsored benefits (e.g. paid time off benefits such as holidays, floating days, vacation and sick). Health insurance benefits offered the first month after 30 days of employment; other benefits after 90-day mutual trial service period satisfactorily completed. 

ABOUT THE DINING ROOM: FOOD For Lane County’s Dining Room is a restaurant-style meal site in downtown Eugene serving over 200 free meals a day to low-or-no income individuals and families. The Dining Room’s volunteers and staff provide table side service and a welcoming, judgment free environment for guests to enjoy a meal.

STATEMENT OF INCLUSION: We value a diverse workforce as vital to carrying out our mission. We seek to include diverse perspectives that are representative of our community. To that end, we are committed to equitable hiring practices, even if they require more time and effort, to ensure our ability to build a diverse workforce. We know that systemic confidence-gaps and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you!  

PRIMARY TASKS & RESPONSIBILITIES:

• Facilitate a welcoming and safe environment for guests, employees, and volunteers
• Remain calm at all times and respond in a professional manner
• Effectively communicate and respectfully enforce program rules and policies to people with a variety of abilities and backgrounds
• Assess guest ability to use services respectfully, and deny services when necessary 
• De-escalate potential or actual conflicts with guests while upholding the values and mission of the program
• Lead emergency response 
• Maintain a clean, organized, orderly, and safe, waiting area
• Circulating to monitor behavior, protect property, and build rapport
• Remain visible at all times while on the parking lot. Notify appropriate staff when leaving assigned work area for any reason
• Train and work side by side with guests, job trainees, and volunteers to support operations
• Greet and assist volunteers, guests, social service representatives, and emergency responders
• Preform opening, closing, and cleaning duties
• Attend required meetings and trainings
• Follow all Dining Room and FOOD For Lane County Policies and Procedures

OTHER TASKS AND RESPONSIBIITIES:

• Maintain a high level of respectful communication with the team
• Back up other positions as needed
• Complete data entry using Lane County’s Homeless Management Information System (HMIS) 
• Ensure guest, staff, and volunteer confidentiality
• Attend scheduled events outside of restaurant operating hours, including cleaning days, trainings, staff retreats, and fundraising events 
• Represent FOOD For Lane County to the public with knowledge and respect
• Work with neighbors and businesses to help facilitate a safe and friendly and clean neighborhood 
• Performs other tasks as requested by Supervisor    

SKILLS AND QUALIFICATIONS:   We value all forms of experience including, unpaid work, lived experience, education, and training.

• Experience providing safety, security, and crowd management
• Experience effectively using de-escalation techniques
• Experience working with individuals in crisis or at risk due to stressful life circumstances and knowledge of the daily realities and stressors facing low-or-no income people
• Experience working directly with individuals who are dealing with addiction, diverse mental health issues, and trauma
• Experience offering trauma-informed services
• Ability to stay calm in high-stress situations
• Ability to maintain a non-judgmental approach and communicate to a wide range of individuals and lifestyles
• Ability to keep a high energy, positive, non-judgmental attitude at all times
• Experience working with and delegating to volunteers 
• Able to manage and prioritize multiple responsibilities in a fast moving and dynamic setting
• Social service background strongly preferred
• Bilingual English/Spanish preferred
• All offers for employment are contingent on a satisfactory background check  

Working Conditions:

• This job is performed primarily outside in all types of weather
• This position performs essential physical labor which could include frequent walking, frequent standing for long periods of time, regular bending, regular pushing, occasional stooping, regular lifting (up to 50 lbs.), and regular stretching
• This job works directly with the public, often times in crowds, with high levels of stimuli

NOTE: Job descriptions are not intended to be and should not be construed as exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of principal job elements essential for making fair pay decisions about jobs.

Reasonable Accommodations: FOOD for Lane County, complies with federal, state, and local laws regarding reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, 541.343.2822 

FFLC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, marital status, genetic information, veteran status, diverse ability, or any other characteristic protected under local, state or federal law.